Front Office Executive

Job Title

Front Office Executive – Vibrant Hospital Pvt. Ltd.

Salary Budget – 18k to 25k CTC/ monthly

Job Summary

The Hospital Receptionist is the first point of contact for patients and visitors. The role involves managing front desk operations, handling patient registrations, scheduling appointments, and ensuring smooth communication across departments while maintaining a professional and patient-friendly environment.

Key Responsibilities

Patient Registration & Handling

Register OPD/IPD patients and generate UHID

Ensure accurate entry of patient details in the system

Manage patient flow and token system

Appointment Management

Schedule and coordinate doctor appointments

Handle walk-in patients efficiently

Front Desk Operations

Maintain a professional and organized reception area

Attend incoming calls and respond to inquiries

Patient Guidance

Provide information about hospital services, departments, and doctor timings

Direct patients to appropriate departments (Lab, Radiology, Billing, etc.)

Billing Coordination

OPD billing

Coordinate with billing team for smooth processing

Documentation & Record Keeping

Maintain patient records and front desk registers

Prepare daily OPD reports

Communication & Coordination

Coordinate with doctors, nurses, and other departments

Inform concerned staff in case of emergencies

Customer Service

Ensure polite and professional interaction with patients

Handle complaints and escalate when required

Job Type

Full-time

Pay

₹18,000.00 - ₹25,000.00 per month

Ability to commute/relocate

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Education

Bachelor's (Preferred)

Experience

Total Hospital

5 years (Preferred)

Medical receptionist

2 years (Preferred)

Work Location

In person