Front Desk Executive

GD Goenka High School · Gurugram

Pagaar₹20,000–45,000mahina, jaisa likha hai

KahanGurugramHaryana

TypeFull time

Posted14 Oct6 din pehle, SimplyHired se

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Customer records maintenanceMicrosoft ExcelMeeting coordinationEmail managementEmail communicationMicrosoft OutlookInbound customer enquiry call handlingFamily engagementPhone communicationDigital register maintenanceVisitor log maintenanceClient detail updatesComputer literacyOperations coordinationCustomer complaint documentationStakeholder liaisonStudent record keepingGreeting customersClient enquiry handlingParent collaborationERP systemsAcademic event coordinationInbound voiceBack office operationsData reportingERP softwareCross-departmental liaisonEnglishBack office processingFront-of-house coordinationLocal languageVisitor check-inAdministrative experienceBusiness etiquetteDaily operations report preparationStakeholder coordinationHospitality industry experienceClient servicesHospitality ManagementCommunity outreach event coordinationRespectful communicationScheduling for multiple individualsParent communication in school administrationRelationship managementEducational institutionsCustomer service report generationCustomer issue escalationPostal processingCRM system proficiencyCourier and postal service assistanceSecretarial workCommunity relationship buildingLog booksDiplomaVisit schedulingProfessional phone etiquetteInternal communicationVisitor managementClient liaisonOffice phone managementEvent logistics coordinationReception managementFront office managementCustomer data entry

Is job ke baare mein

KEY RESPONSIBILITIES

The responsibility of the Front Office Executive would include, but are not limited to -

Administrative Responsibilities

Reception & Visitor Management

Greet visitors, parents, and guests courteously and direct them appropriately.

Maintain a visitor logbook and ensure security protocols are followed.

Manage the reception area to ensure it is tidy, welcoming, and professional.

Communication & Coordination

Handle incoming calls, emails, and inquiries, ensuring timely responses. Route calls/messages to the departments concerned or individuals.

Serve as a communication link between parents, students, and school departments.

Administrative Support

Assist in scheduling appointments, meetings, and events.

Support admissions/administration with documentation and data entry when required.

Manage incoming and outgoing mail, couriers, and official correspondence.

Record Management

Maintain accurate records of parent queries, complaints, and follow- ups.

Support in maintaining student/parent databases and front office registers.

Generate daily/weekly reports of visitor and communication activities.

Event & Hospitality Support

Assist in coordinating school events, meetings, and parent interactions.

Arrange refreshments, logistics, and materials for visitors/meetings as required.

Support dignitary visits and ensure

Community Engagement Responsibilities

Serve as the school’s first representative for parents, visitors, and community members.

Maintain transparent and courteous communication between parents, students, and the school administration.

Support in organizing community and school engagement programs, events, and open houses.

Ensure parent queries, feedback, and concerns are documented and directed to the concerned authorities promptly.

Represent the school’s ethos through professionalism, empathy, and effective service delivery

QUALIFICATIONS / REQUIREMENTS

Bachelor’s degree/diploma in Administration, Hospitality, or related field.

2–4 years of experience in front office/reception roles (school, hospitality, or corporate sector preferred).

Proficiency in MS Office (Word, Excel, Outlook) and basic knowledge of ERP/CRM systems.

Fluency in English and local language (spoken and written) is essential.

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location: In person

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