Office Operations & Customer Coordination Assistant

TRIUMPH EDGE INNOVATION PRIVATE LIMITED · Kochi

Pagaar₹14,000–54,000mahina, jaisa likha hai

KahanKochiKerala

TypeFull time

Posted19 OctKal, SimplyHired se

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Customer feedback collectionCustomer records maintenanceComputer operationAfter-sales serviceCustomer relationship buildingInbound customer enquiry call handlingCustomer needs analysisCoordination with sales teamsPhone communicationCustomer appointment bookingClient detail updatesComputer literacyOperations coordinationTeamwork allocationStaff schedulingClient enquiry handlingInbound voiceCustomer collection follow-upBack office operationsClient record-keeping practicesLead generationMalayalamEnglishBack office processingClient needs assessmentLocal languageAdministrative experienceDispatchingClient invoicingCustomer payment remindersClient feedback collectionBusiness developmentDaily operations report preparationCustomer request processingSales quotingStakeholder coordinationClient servicesResource scheduling coordinationCustomer relationship managementScheduling for multiple individualsRecruitingProspectingSchedule creationCustomer service report generationHR supportCandidate sourcingSecretarial workOffice managementProviding product informationClient communication skillsVisit schedulingProfessional phone etiquetteStatus reportingOpen market lead generationTask assignmentClient educationCommunication skillsBusiness lead generationSales follow-upClient liaisonMarketingOffice sales environmentTeam coordinationAfter-sales follow-upCustomer acquisitionCross-functional communicationOffice phone managementSales appointment settingRoster coordinationOffice record organisationCustomer data entry

Is job ke baare mein

Company: Prabhath General Trades Private Limited – Fixorix
Location: Ernakulam, Kochi, Kerala
Job Type: Full-time
Salary: ₹15,000 per month + Commission
Additional Benefit: Company-provided accommodation

Job Description

Prabhath General Trades Pvt. Ltd. is looking for an energetic, responsible, and well-organised Office Operations & Customer Coordination Assistant to support the daily operations of Fixorix, our home services and technical solutions platform.

The candidate will coordinate customer enquiries, recruit and manage technicians, arrange service visits, support inverter and battery sales and services, and assist with marketing and business development activities.

Key Responsibilities

Customer Coordination

Attend daily incoming customer calls and WhatsApp enquiries.

Understand customer requirements and explain available services.

Record customer details, service requests, addresses, and appointment schedules.

Follow up with customers regarding service completion, feedback, and payments.

Technician Recruitment & Management

Recruit electricians, AC technicians, plumbers, appliance repair technicians, and other service professionals.

Find suitable technicians for each customer request based on location, skills, availability, and service requirements.

Coordinate technician assignments, appointments, and daily work schedules.

Maintain technician contact details, availability, and recruitment records.

Office Operations

Handle daily office activities, service bookings, customer records, and basic documentation.

Maintain daily reports of enquiries, bookings, completed services, and pending work.

Coordinate between customers, technicians, and management.

Assist with quotations, invoices, and payment follow-ups.

Inverter & Battery Sales

Respond to enquiries for inverters, lithium batteries, and related products.

Coordinate product quotations, customer follow-ups, and sales appointments.

Assist with product promotion, sales coordination, and installation scheduling.

Marketing & Business Promotion

Support WhatsApp marketing, online promotions, and local business development.

Help prepare promotional messages and coordinate advertising activities.

Follow up with potential customers and generate new service enquiries.

Assist management with other business development activities as required.

Eligibility & Skills

Good communication skills in Malayalam; basic English is preferred.

Basic computer knowledge, WhatsApp, and internet usage.

Good telephone etiquette and customer-handling skills.

Ability to coordinate multiple tasks and communicate effectively with technicians.

Responsible, proactive, and willing to learn.

Previous experience in customer service, recruitment, telecalling, sales, or office administration is preferred, but freshers with the right attitude may apply.

Salary & Benefits

Fixed salary: ₹15,000 per month.
Additional commission: Based on eligible sales and performance, as per company policy.
Accommodation: Provided by the company.

Opportunity to learn customer operations, recruitment, technical services, and sales.

Long-term growth opportunities based on performance.

How to Apply

Interested candidates can apply through Indeed with their updated resume and contact details.

Company: Fixorix – Your Trusted Service Partner
Pay: ₹14,000.00 - ₹54,000.00 per month
Work Location: In person

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