Warehouse Manager-3PL Logistics

Job Description

Warehouse Manager – 3PL Logistics

Job Title

Warehouse Manager

Industry

Third-Party Logistics (3PL) / Supply Chain & Logistics

Department

Warehouse Operations

Reporting To

Operations Head / Regional Operations Manager

Location

Dadri,Noida Uttar Pradesh

Experience

5–10 Years in Warehouse & Logistics Operations

Qualification

Graduate in any discipline; MBA in Logistics/Supply Chain or relevant qualification preferred.

Salary

-40k to 45k

Contac via WhatsApp

-9899061997

Job Purpose

To manage and control end-to-end warehouse operations for multiple clients under a 3PL logistics setup, ensuring operational efficiency, inventory accuracy, customer satisfaction, cost optimization, safety compliance, and adherence to agreed Service Level Agreements (SLAs).

• Key ResponsibilitiesA. Warehouse Operations

Manage day-to-day warehouse activities, including inbound, unloading, put-away, storage, picking, packing, dispatch, and returns.

Ensure efficient space utilization, material movement, and warehouse layout management.

Implement standard operating procedures (SOPs) and ensure compliance with client-specific requirements.

Monitor order processing, turnaround time, and dispatch schedules.

Ensure FIFO/FEFO compliance wherever applicable.

B. Inventory Management

Maintain inventory accuracy through regular cycle counts and periodic physical stock verification.

Investigate and resolve stock discrepancies, damages, shortages, and excess inventory.

Ensure proper stock reconciliation between physical inventory, WMS, and client records.

Control inventory ageing, expiry, obsolescence, and non-moving stock.

Maintain effective control over stock adjustments and inventory transactions.

C. Client Management – 3PL

Act as the primary operational contact for clients and ensure high customer satisfaction.

Monitor contractual SLAs, KPIs, and client-specific performance requirements.

Conduct regular operational review meetings and share performance reports.

Resolve client complaints, operational escalations, and service-related issues promptly.

Coordinate with clients for new business implementation, process changes, and peak-season planning.

D. Team Management

Supervise warehouse supervisors, team leaders, operators, and contractual manpower.

Plan manpower requirements, shift schedules, attendance, and productivity.

Train employees on SOPs, safety standards, quality procedures, and warehouse systems.

Set performance targets and monitor individual and team productivity.

Maintain discipline, employee engagement, and effective communication across shifts.

E. Cost Control & Productivity

Prepare and monitor warehouse operating budgets.

Control manpower, material handling, packaging, equipment, and other operating costs.

Track cost per order, cost per unit handled, and productivity metrics.

Identify opportunities for process improvement, automation, and resource optimization.

Minimize operational losses, damages, rework, and unnecessary material movement.

F. Safety, Quality & Compliance

Ensure compliance with EHS policies, fire safety requirements, and statutory regulations.

Maintain housekeeping standards and implement 5S practices.

Conduct safety inspections, risk assessments, and incident investigations.

Ensure proper handling of equipment, materials, and hazardous goods where applicable.

Maintain documentation for audits, client inspections, and regulatory requirements.

G. Systems & Reporting

Ensure effective utilization of Warehouse Management Systems (WMS), ERP, and barcode/RFID systems where applicable.

Prepare daily, weekly, and monthly MIS reports.

Track warehouse KPIs and implement corrective and preventive actions.

Maintain records of inbound, outbound, inventory, manpower, productivity, and operational costs.

Key Performance Indicators (KPIs)

Inventory accuracy

Target as per client SLA, typically 99% or above.

Order picking and dispatch accuracy.

On-time dispatch and order fulfilment.

Inbound and outbound turnaround time.

Warehouse productivity and manpower utilization.

Cost per order / unit handled.

Damage, shrinkage, and inventory loss control.

SLA achievement and customer satisfaction.

Safety compliance and incident reduction.

Audit compliance and housekeeping scores.

Note

KPI targets should be finalized according to client contracts, product category, and warehouse operating model.

Required Skills & Competencies

Strong knowledge of 3PL warehouse operations and supply chain processes.

Expertise in inventory control, warehouse planning, and manpower management.

Experience in client relationship management and SLA monitoring.

Proficiency in WMS, ERP, and MS Excel.

Strong analytical, problem-solving, and decision-making abilities.

Good communication, leadership, and team management skills.

Ability to manage multiple clients, operational priorities, and tight deadlines.

Knowledge of warehouse safety, quality standards, and cost-control techniques.

Experience Requirements

5–10 years of experience in warehouse or logistics operations.

At least 2–3 years in a supervisory or warehouse management role.

Prior experience in a 3PL logistics company is preferred.

Experience handling large teams, high-volume operations, and client audits is desirable.

Exposure to e-commerce, FMCG, automotive, retail, or industrial warehousing is an advantage.

Key Working Relationships

Internal

Operations Head, Transport Team, HR, Finance, Procurement, IT, and Safety Team.

External

Clients, transporters, vendors, manpower contractors, auditors, and service providers.

Expected Outcome

The Warehouse Manager will be responsible for delivering safe, accurate, timely, and cost-effective warehouse operations while maintaining contractual SLAs, inventory integrity, client satisfaction, and continuous improvement across all assigned 3PL warehouse activities.

Immediate joiners required

Regards

Neha

9899061997

Pay

₹40,000.00 - ₹45,000.00 per month

Work Location

In person