Escalation Specialist-Voice

URGENT HIRING ( Only experienced can apply ) Escalation Specialist Blended Process (Voice & Chat) Excellent verbal and written communication skills are required. Location: Noida Employment Type: Full-Time (6 Days working/ On the payroll of Team Lease) CTC: Up to 4.2 LPA (30,000 CTC per month) Job Description: We are hiring experienced candidates for an Escalation Specialist role in a blended customer support process. The candidate will be responsible for handling customer escalations through voice calls and chat, understanding customer concerns, providing appropriate resolutions, and ensuring a positive customer experience. Roles & Responsibilities: Handle customer escalations through inbound/outbound calls and chat. Manage complex and high-priority customer complaints. Understand customer concerns and provide accurate and timely resolutions. Take ownership of escalated customer issues until resolution. Coordinate with internal teams wherever required to resolve customer concerns. Maintain professional communication while handling difficult or irate customers. Eligibility: Graduate preferred. Minimum 6 months2 years of relevant experience in customer support/escalation handling. Candidates must have experience handling escalations through voice calls or chat. Experience in a blended process is preferred. Candidates from customer service, escalation desk, complaint handling, grievance handling, or customer experience backgrounds can apply. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Ability to handle pressure and difficult customer situations professionally. Comfortable handling both voice and chat interactions. Candidates should be comfortable working 6 days a week in a day shift. Immediate joiners or candidates with a short notice period will be preferred. Candidates with relevant escalation handling experience in voice/chat processes are encouraged to apply. Interested candidates can call at 9625794307- Hr Vandana