Captain

About Manam Chocolate: Manam, meaning ‘We’ or ‘Us’ in Telugu, is a heartfelt nod to our Indian roots, our shared past and our collective aspirations for the future. We are farmers, fermenters, chocolate makers, chocolatiers and storytellers, exploring the endless possibilities of cacao in our pursuit of bringing about a new era of Indian Craft Chocolate. Manam Chocolate is India’s homegrown craft chocolate brand by Maverick & Farmer, offering a bean-to-bar experience that celebrates Indian cacao and artisanal craftsmanship. At our experiential cafés and retail boutiques, we invite guests to enjoy elevated chocolate-based F&B creations alongside a curated selection of our signature chocolates. Role Summary: We are looking for a passionate and experienced Captain to lead front-of-house service operations at our café. The ideal candidate will have a strong background in hospitality, with a proven ability to manage service teams, engage with customers, and deliver premium dining experiences even at high walk in time. Key Responsibilities: v Supervise daily service operations on the floor to ensure smooth, efficient, and high-quality customer service. v Greet guests warmly, present menus, and assist them in selecting food and beverages while upholding brand tone and service standards. v Train and guide service associates, stewards, and support staff to ensure excellent performance and adherence to SOPs. v Ensure table setups, cleanliness, and place are always maintained to the highest standard. v Coordinate between kitchen and service teams to ensure timely food delivery and address any service delays or guest concerns. v Handle guest complaints or special requests promptly and professionally, ensuring guest satisfaction. v Maintain proper inventory of service equipment, menus, linens, and other service-related materials. v Support the Reporting Manager in staff briefing, feedback sessions, and on-the-job training. v Ensure all F&B service staff are well-groomed, punctual, and aligned with Manam’s brand ethos. v Monitor billing processes and ensure accurate POS entries. v Ensure compliance with hygiene, food safety, and operational standards (FSSAI norms, internal audits, etc.). Education/ Qualification: 12th pass/v Degree or Diploma in Hotel Management / Hospitality Management from a recognized institute. Experience: v 1 to 7 years of experience in F&B service, with at least 1–2 years in a supervisory or captain-level role in premium hotels, restaurants or cafés. Skills: v Excellent communication and guest interaction skills. v Strong leadership and team management abilities. v Knowledge of F&B products, menu pairing, and service etiquette. v Proficient in POS systems and basic billing processes. v High attention to detail and commitment to service excellence. v Ability to work under pressure and handle service peaks calmly. Perks & Benefits: v Competitive salary + Service charges. v Employee discounts on Manam products. v Meals of 2 meal periods. v Uniform v Growth opportunities in India’s emerging premium chocolate industry