Service Advisor

Service Advisor – Roles and ResponsibilitiesA Service Advisor is the person who communicates between the customer and the service technicians.Main ResponsibilitiesCustomer Handling: Welcome customers and understand their vehicle problems.Vehicle Inspection: Check the vehicle condition and note customer complaints.Job Card Preparation: Prepare the job card with customer and vehicle details.Cost Estimation: Explain repair costs and get customer approval before starting additional work.Workshop Coordination: Coordinate with technicians and monitor repair progress.Customer Updates: Inform customers about repair status and delivery time.Vehicle Delivery: Explain the work completed and hand over the vehicle on time.Billing: Explain the final bill and ensure accurate billing.Customer Follow-Up: Contact customers after service and collect feedback.Customer Satisfaction: Handle complaints and maintain good customer relationships.Service Sales: Recommend necessary maintenance and repairs.Record Keeping: Maintain service records and update customer details.Important SkillsGood communicationCustomer handlingBasic vehicle knowledgeProblem-solvingTime managementTeam coordinationMain goal: To provide good customer service, ensure quality repairs, deliver vehicles on time, and maintain customer satisfaction.