Front Desk Executive - Retail || Ethnic Wear

Profile

Front Desk Executive

Location

Chandani Chowk, Delhi

Experience

2+ Years

Department

Front Office / Administration

Employment Type

Full-Time

Key Responsibilities

Front Office Management

• Manage the day-to-day functioning of the reception/front-office area.
• Maintain professional standards, discipline and workplace etiquette.
• Ensure the front desk remains organised and properly maintained.
• Coordinate with internal teams for smooth front-office operations.

Customer & Visitor Handling

• Welcome and assist customers, retailers, boutique owners, vendors and visitors.
• Understand the purpose of each visit and connect visitors with the appropriate person or department.
• Ensure a smooth and professional experience throughout the visit.
• Handle customer and visitor queries politely and professionally.

Management & Office Coordination

• Coordinate with Sales, Administration, Accounts, Security and other departments when required.
• Provide front-office assistance during management meetings and business visits.
• Support administrative activities as assigned by management.

Records & Reporting

• Maintain visitor, appointment, courier and front-office records.
• Keep relevant registers and trackers updated.
• Prepare basic front-office reports whenever required.
• Maintain accurate records of daily front-office activities.

Front Office Standards

• Ensure compliance with company policies and front-office procedures.
• Maintain confidentiality of customer, management and business information.
• Identify routine operational issues and coordinate with the concerned team for resolution.
• Maintain a professional, well-groomed and welcoming front-office environment.

Required Skills & Experience

• Graduate in any discipline.
• 2+ years of relevant experience in Front Office, Administration, Reception or a similar role.
• Experience in handling a busy customer-facing office environment.
• Excellent verbal and written communication skills.
• Strong customer-handling and interpersonal abilities.
• Good coordination and follow-up skills.
• Proficiency in MS Office, Word and Excel.
• Strong organisational and problem-solving abilities.
• Ability to work independently and manage multiple priorities.
• Professional appearance and positive attitude.

Preferred Profile

• Experience dealing with retailers, customers, vendors and business associates will be an advantage.
• Candidates with experience in a customer-facing business environment will be preferred.
• Should be mature, confident, well-groomed and professionally presented.
• Strong sense of responsibility, discipline and ownership.
• Willingness to coordinate with multiple departments and support day-to-day office requirements.

Suitable candidates share your updated resume at ashwani@grayindiagi.com

Work Location

In person