E-Commerce Manager

Ruhe · Delhi

Pay₹40,000–70,000a month, as listed

WhereDelhi

TypeFull time

Posted21 Oct11 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list87 named

Vendor relationship buildingCustomer communicationCustomer complaint handlingGoogle SheetsPricing strategiesSales reportingCustomer relationship buildingBusiness intelligenceMarketing campaign planningRevenue optimisation strategyStakeholder collaborationLogistics managementMarket trends analysisE-commerce SEO projectsCompetitor trackingSales managementMarketingTeam leadershipSEO optimisationSales analysisConversion rates analysisOperations coordinationStakeholder liaisonCompetitive analysisClient enquiry handlingCustomer satisfaction trackingEvent planningProviding information to customersStock replenishment planningRevenue channel managementKPI reportingPerformance reporting in digital marketingCustomer feedback analysisEscalation managementCross-departmental liaisonManagement information reporting for salesSeasonal promotional campaignsAfter-sales issue resolutionE-CommerceHandling dissatisfied clientsBachelor's degree – MarketingProfit & lossAnalysis skillsCompetitor profilingBusiness intelligence toolsQuality assuranceSales performance monitoringBachelor's degreeStakeholder coordinationSales growth strategyDecision makingStrategic promotionsClient servicesCustomer relationship managementVendor relationship managementMarketing campaign performance trackingMarketing ROI analysisMarketing automationData-driven problem-solvingSales strategyLogistics inventory managementContent managementE-commerce business salesMarketing analyticsMultidisciplinary collaborationProductivity softwareStock replenishmentClient communication skillsSupplier relationship managementAI-driven automationCollaboration with the marketing departmentAccount managementInternal team coordination for issue resolutionChannel managementPPC Campaign ManagementCommunication skillsMarketing strategy within e-commerce industryPerformance measurementTeam coordinationMarketing controlled experiments researchKPI analysisCross-functional communicationOperational performance reportingData analysis softwareRetail marketing campaignsSales data trackingOnline reputation management expertise

About this job

Location: NSP, Delhi
Website: www.ruheindia.com
Email: hr2@ruheindia.com

About Ruhe

Founded in 2020 by Kapil Gupta, Ruhe is India’s largest digital brand in the kitchen and bathroom fittings industry. With over 1,800 SKUs, all proudly 100% Made-in-India, Ruhe delivers exceptional customer convenience and trust through its user-friendly website. What sets Ruhe apart? A 30-day return policy, warranties up to 10 years, and dedicated customer support.

Job Summary

We are seeking an experienced and results-driven Sr.E-Commerce Executive to oversee and optimize our online marketplace operations across Amazon and Flipkart. The ideal candidate will have a deep understanding of e-commerce platforms, product listings, inventory management, pricing strategies, and performance marketing. The role involves driving sales growth, optimizing product visibility, managing vendor relationships, and improving customer experience.

Key Responsibilities

Own sales growth, P&L and account health on Amazon, Flipkart and quick-commerce platforms
Pricing, event planning (Prime Day, BBD, GIF, etc.) and deal/coupon strategy
Catalog quality: listings, A+ content, SEO and keyword optimisation
Inventory planning and replenishment (FBA, Flipkart, QC warehouses)
Manage category managers/KAMs on the platform side and lead a team of executives
Use AI and marketplace tools for competitor research, keyword tracking, listing optimisation, sales analysis and automated reporting

Analytics & Reporting

Utilize Amazon Seller Central reports, Flipkart analytics, and third-party tools for data analysis.

Track key performance indicators (KPIs) such as sales, ROI, conversion rates, and customer satisfaction scores.

Conduct A/B testing on product listings, ads, and promotions to optimize performance.

Vendor/Partner Management

Maintain strong relationships with vendors, suppliers, and internal teams for product fulfillment and quality assurance.

Liaise with Amazon and Flipkart support teams to resolve complaints, address policy violations, and manage marketplace-specific issues.

Customer Experience & Service

Monitor and manage customer reviews and feedback, responding promptly to queries and complaints.

Technical Proficiency

Leverage listing automation tools such as Feed Optimizer, Helium10, or SellerApp.

Apply SEO best practices to enhance product discoverability and rankings on marketplaces.

Market Knowledge & Trends

Stay updated with the Indian e-commerce market trends, including consumer behavior and regional preferences.

Plan and execute strategies for festive and seasonal campaigns like Diwali, Black Friday, Prime Day, and Big Billion Days.

Leadership & Team Collaboration

Manage and collaborate with cross-functional teams such as logistics, marketing, and product development.

Coordinate with external vendors, shipping partners, and third-party service providers.

Certifications (Preferred)

Certifications in Amazon or Flipkart marketplace management, e-commerce strategies, or digital marketing are a plus.

Soft Skills

Strong problem-solving skills to address platform-related challenges.

Ability to adapt quickly to evolving e-commerce trends.

Excellent written and verbal communication skills for coordinating with customers, teams, and vendors.

Qualifications & Requirements

Bachelor’s degree in Business, Marketing, E-Commerce, or a related field.

Hands-on experience with e-commerce analytics tools, advertising platforms, and automation tools.

Strong analytical mindset with data interpretation skills to drive decision-making.

Proficiency in MS Excel, Google Sheets, and reporting dashboards.

Why Join Ruhe?

At Ruhe, we believe in innovation, growth, and empowering our team to deliver exceptional results. If you’re passionate about e-commerce and looking to make a significant impact, we’d love to hear from you!

Job Type: Full-time
Pay: ₹40,000.00 - ₹70,000.00 per month
Work Location: In person

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