Sales Executive – Email & Chat Process

Sales Executive – Email & Chat Process

Company

GNH India Pharmaceuticals Limited

Department

Sales / Business Development

Location

Mumbai, Maharashtra, India

Job Type

Full-Time / Permanent

Experience

Freshers are welcome to apply

Industry

Pharmaceutical / Healthcare

Job Summary

GNH India Pharmaceuticals Limited is looking for a motivated, customer-focused, and detail-oriented Sales Executive to manage customer inquiries through email and chat for domestic and international clients.

The candidate will be responsible for responding to customer inquiries, understanding product requirements, preparing quotations, following up on leads, converting inquiries into confirmed orders, and coordinating with internal teams to ensure smooth order processing and timely delivery.

This is an excellent opportunity for freshers and experienced candidates who want to build a career in sales, customer communication, and international pharmaceutical business development.

Key Responsibilities

Handle customer inquiries through email and chat for domestic and international clients.

Understand customer requirements and provide appropriate product information and solutions.

Prepare and share quotations based on customer requirements.

Follow up with prospective customers to convert inquiries into confirmed orders.

Coordinate with Sales, Trade, Logistics, Regulatory, and Accounts teams for order processing and delivery.

Maintain accurate records of customer interactions, quotations, follow-ups, and orders in the CRM system.

Build and maintain strong customer relationships through professional and timely communication.

Track pending inquiries and ensure timely follow-up until closure.

Handle customer queries and complaints professionally and coordinate for appropriate resolution.

Support domestic and international sales operations as required.

Achieve assigned sales targets, customer service standards, and key performance indicators (KPIs).

Ensure accuracy in quotations, customer records, and order-related documentation.

Educational Qualification

Graduate in any discipline.

Candidates with an educational background in Life Sciences, Pharmacy, or a pharmaceutical-related field will be preferred.

Experience

Freshers with excellent communication skills are welcome to apply.

Experience in email handling, chat support, customer service, inside sales, or pharmaceutical sales will be an added advantage.

Candidates with experience handling international customers will have an advantage.

Required Skills

Excellent written and verbal English communication skills.

Strong email drafting and professional communication abilities.

Good customer-handling, negotiation, and follow-up skills.

Strong coordination and relationship-management skills.

Attention to detail and problem-solving abilities.

Ability to multitask and manage multiple customer inquiries simultaneously.

Basic knowledge of MS Office and CRM tools.

Ability to work effectively in a fast-paced environment.

Willingness to communicate with domestic and international customers.

Preferred Skills

Knowledge of pharmaceutical products and terminology.

Experience in the pharmaceutical, healthcare, medical, or life sciences industry.

Familiarity with CRM-based sales processes.

Experience communicating with international customers.

Strong lead-conversion and customer follow-up skills.

Key Performance Indicators (KPIs)

Performance will be evaluated based on

Number and quality of customer inquiries handled.

Response time to customer emails and chats.

Lead-to-order conversion rate.

Sales and order achievement.

Effectiveness of customer follow-ups.

Customer satisfaction and retention.

Accuracy of quotations and CRM records.

Timely coordination and order closure.

What We Offer

Competitive salary and attractive performance-based incentives.

Career growth and development opportunities.

Professional and supportive work environment.

Training and development opportunities.

Exposure to domestic and international pharmaceutical markets.

Opportunity to work with a growing global pharmaceutical organization.

How to Apply

Interested candidates can share their updated resume using the contact details below.

Email

hr@gnhindia.com

Contact Number

+91 91361 43706

Company

GNH India Pharmaceuticals Limited

Location

Mumbai, Maharashtra, India

Join GNH India Pharmaceuticals Limited and build your career in pharmaceutical sales, customer engagement, and international business development.

GNH India Pharmaceuticals Limited

Global Leader. Local Partner.

Pay

From ₹20,000.00 per month

Work Location

In person