Urgent Hiirng for Travel Process – Customer Support & Backend Operations

Pursuit Adivsor · Gurugram

Pay₹25,000–32,000a month, as listed

WhereGurugramHaryana

TypeFull time

Posted24 OctYesterday, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Walk-in interview

Night shifts

No vehicle or licence needed

Skills they list23 named

Live chatEmail communicationTravel arrangementsInbound customer enquiry call handlingCancellation processing (reservation procedures)Phone communicationClient enquiry handlingInbound voiceBack office operationsEnglishBack office processingTravel company experienceCustomer request processingBachelor's degreeStakeholder coordinationHospitality industry experienceClient servicesClient communication skillsBooking modificationCommunication skillsOrder booking managementClient interaction via phone callsReservation management

About this job

Travel Process Executive – Customer Support & Backend Operations

Job Location: Gurugram, Haryana
Work Mode: Work from Office
Salary: ₹30,000–₹32,000 CTC per month
Experience: 6 months to 1+ year of relevant travel-process experience
Education: Graduate / Undergraduate
Working Days: 5 days a week
Shift: Rotational shifts
Week-offs: Rotational
Transport: Both-side cab facility, subject to applicable hiring-zone eligibility
Joining: Immediate joiners preferred

Job Description

We are hiring Travel Process Executives for customer support and backend operations. Candidates should have relevant experience in the travel industry, strong communication skills, and the ability to manage customer queries, booking requests, and travel-related changes efficiently.

Key Responsibilities

Handle travel-related customer queries through voice, email, and chat channels.

Manage bookings, cancellations, amendments, and related requests.

Coordinate with travel partners and other stakeholders to resolve booking-related issues.

Process backend transactions accurately and within defined timelines.

Maintain proper documentation and ensure service quality.

Follow company policies, operational guidelines, and service-level agreements.

Provide timely resolutions while maintaining customer satisfaction.

Required Skills & Eligibility

Minimum 6 months of experience in the travel process.

Experience handling travel bookings, cancellations, or amendments is preferred.

Strong English communication skills; excellent proficiency required for email and chat support.

Ability to handle customer queries professionally.

Good problem-solving, coordination, and multitasking skills.

Graduate and undergraduate candidates can apply.

Must be comfortable working rotational shifts and rotational week-offs.

Immediate joiners are preferred.

Salary & Benefits

CTC ranging from ₹30,000 to ₹32,000 per month, depending on experience and assessment.

Five-day working schedule.

Free two-way cab facility, subject to hiring-zone eligibility.

Opportunity to work in an international travel-support environment.

Interview Process

HR Interview

Operations Interview

Interested candidates can apply with their updated resumes.

Nikhil -+91 85809 53382

Call- 10 AM to 7 PM /Whatsapp - Anytime

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits

Provident Fund

Work Location: In person

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