Voice & Chat Customer Support Executive

Job title

Customer Service Executive / Technical Support Executive – International Voice & Chat

Freshers/Experience

International Customer Service / Technical Support Experience

Process

International – Blended Voice + Chat

Role

Customer Service + Technical Support Customer Support

Key Responsibilities

• Handle customer queries through International Voice, Chat, and Text channels.
• Provide technical assistance for installation, activation, troubleshooting, and product-related issues.
• Resolve customer concerns using approved scripts, processes, and knowledge resources.
• Provide information regarding product specifications and compatibility.
• Recommend relevant products, services, upgrades, or warranties as part of issue resolution.
• Maintain high standards of customer experience, quality, and productivity.
• Identify customer needs and provide suitable solutions.
• Work effectively in a fast-paced contact center environment.

Eligibility & Skills

• Undergraduate with Minimum 6 months of International Customer Service / Technical Support experience.
• Excellent English communication skills.
• Strong troubleshooting and problem-solving abilities.
• Good customer-handling and communication skills.
• Comfortable handling both Voice & Chat interactions.
• Upselling/cross-selling experience will be an advantage.
• Willingness to work in rotational shifts.

Apply Now

Candidates with relevant International Voice/Chat and Technical Customer Support experience are encouraged to apply.

Pay

₹27,000.00 - ₹33,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Life insurance

Education

Bachelor's (Preferred)

Experience

International voice process

1 year (Required)

Work Location

In person