Telecaller

Role Purpose

The Telecaller will be responsible for calling Eveez franchise riders regarding pending payments, confirming payment status, taking payment commitments, coordinating with hub teams, and maintaining accurate payment follow-up records. The primary objective is to ensure timely rider payments and reduce payment outstanding across Eveez franchise hubs.

Daily Payment Follow-Up

Call riders with pending or upcoming payments on a daily basis.

Inform riders about their outstanding amount and payment due date.

Explain the payment requirement clearly and professionally.

Follow up with riders until the payment is completed.

Prioritize overdue and high-value outstanding payments.

Payment Commitment Management

Take a clear payment commitment from riders who have pending payments.

Record rider name, rider ID, hub, franchise, outstanding amount, promised payment amount, promised payment date and reason for delay.

Follow up again on the committed date if payment has not been received.

Payment Confirmation

Confirm with the rider once payment has been made.

Check payment status through the available payment system/dashboard.

Coordinate with the hub team if payment is made through cash or another offline method.

Do not mark a payment as completed without proper confirmation or record.

Coordination with Hub Teams

Coordinate with Hub Operations/Franchise teams regarding pending rider payments.

Share the list of riders who have not responded to calls.

Inform the hub team about riders who have committed to a payment date.

Escalate repeated non-payment cases to the concerned Operations Manager.

Coordinate for further recovery action wherever required.

Daily Payment Tracker

Maintain an updated tracker covering riders contacted, successful calls, no-response cases, total outstanding amount, amount committed, amount collected, pending amount, payment commitment date, follow-up status and reason for non-payment.

Keep rider-wise and hub-wise payment follow-up records updated.

Recovery Escalation

Escalate cases where a rider repeatedly does not answer calls.

Escalate repeated broken payment commitments.

Escalate refusal to make payment or significant outstanding amounts.

Escalate cases where a rider has stopped using/returned the vehicle but has pending dues.

Escalate payment disputes and mismatches between rider information and company records.

Do not independently approve discounts, waive dues, change outstanding amounts or make financial adjustments.

Payment & Data Accuracy

Maintain accurate records of every payment conversation.

Never report a payment as collected without confirmation.

Immediately report mismatches between rider information and dashboard/payment records.

Highlight unusual payment patterns or discrepancies to the Reporting/Operations Manager.

Maintain proper documentation of payment-related communication.

Rider Communication

Communicate professionally and respectfully with riders.

Clearly explain outstanding payments and payment requirements.

Listen to genuine rider concerns and understand payment-related issues.

Provide the correct payment information/process.

Avoid arguments or inappropriate language.

Escalate disputes to the appropriate Operations team.

Daily Reporting

Submit a daily payment collection report to the Reporting/Operations Manager.

Report total riders assigned, riders contacted, no-response riders, total outstanding, payment collected, payment commitments, pending amount, escalated cases and important remarks.

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

Provident Fund

Work Location

In person