Senior Manager - Operations

Industry

Logistics / Supply Chain

Location

Delhi NCR

Employment Type

Full-Time

Reports To

Managing Director

Job Summary

We are seeking an experienced and results-driven Senior Manager – Operations to lead and optimize end-to-end logistics and operational activities. The ideal candidate will be responsible for ensuring operational excellence, cost efficiency, service quality, and scalable growth across transportation, warehousing, and supply chain operations.

Key Responsibilities

Supervise and control all transportation activities across branch and operational locations.

Ensure timely vehicle placement for full truckload (FTL), part truckload (PTL) and dedicated vehicle requirements.

Plan and optimize vehicle utilization, route allocation, load consolidation and dispatch schedules.

Monitor daily operational activities at branch and ensure adherence to company procedures.

Ensure timely booking, loading, unloading, dispatch and delivery of consignments.

Review pending consignments, undelivered shipments, delayed deliveries and operational exceptions on a daily basis.

Ensure timely preparation and submission of proof of delivery (POD) and other delivery-related documents.

Investigate shortages, damages, misrouting, transit delays and other operational discrepancies.

Establish effective coordination among branch in-charges, warehouse teams, drivers and delivery personnel.

Conduct regular operational reviews and implement corrective actions to improve productivity.

Ensure proper handling, storage, loading and unloading of consignments to prevent damage and loss.

Ensure compliance with regulatory, safety, and quality standards.

Supervise and guide branch managers, operations executives, transport coordinators and other operational staff across NCR.

Define responsibilities, work allocation and performance expectations for branch teams.

Review branch-wise performance, productivity, service quality and operational efficiency.

Monitor KPIs, operational metrics, and performance dashboards

Manage budgets, forecasting, and cost-control initiatives

Lead, mentor, and develop operations managers and teams

Collaborate with sales, finance, IT, and customer service to ensure seamless operations

Manage vendor, carrier, and third-party logistics (3PL) relationships

Identify risks and implement mitigation and contingency plans

Required Qualifications

Graduate in any discipline; a degree or diploma in logistics, supply chain management or operations will be an advantage.

10+ years of progressive experience in logistics or supply chain operations

Minimum 7 years in a senior management or leadership role

Strong understanding of transportation management systems (TMS), warehouse management systems (WMS), and ERP platforms

Proven track record of operational optimization and team leadership.

Proficiency in MS OFFICE, Email Drafting, PPT's

Skills & Competencies

Strategic thinking and execution

Strong leadership and people management skills

Excellent analytical and problem-solving abilities

Financial acumen and budgeting expertise

Exceptional communication and stakeholder management skills

Ability to thrive in a fast-paced, high-growth environment

What We Offer

Competitive salary and performance-based incentives

Leadership role with high impact and visibility

Opportunities for career growth and professional development

Collaborative and performance-driven work culture

How to Apply

Interested candidates are encouraged to submit their resume and a cover letter detailing relevant experience to customercare@uniquecarriers.in

Job Type

Full-time

Pay

₹65,000.00 - ₹95,000.00 per month

Benefits

Internet reimbursement

Leave encashment

Provident Fund

Ability to commute/relocate

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s)

BIKE AND CAR DRIVING LISCENCE IS A MUST

Experience

Logistics

10 years (Preferred)

Language

English, HINDI (Preferred)

License/Certification

Driving Licence (Required)

Willingness to travel

25% (Preferred)

Work Location

In person