Front Office Associate

A Front Office Associate is responsible for welcoming guests, handling check-in and check-out procedures, managing reservations, answering guest inquiries, and providing excellent customer service. The associate serves as the first point of contact for guests and helps ensure a smooth and pleasant hotel experience.

Duties and Responsibilities

Welcome guests warmly and professionally upon arrival.

Handle guest check-in and check-out procedures.

Manage room reservations, cancellations, and booking inquiries.

Verify guest identification and reservation details.

Provide information about hotel facilities, services, room types, and rates.

Handle guest requests, complaints, and inquiries politely and efficiently.

Answer telephone calls, emails, and other guest communications.

Coordinate with housekeeping to confirm room status and room readiness.

Prepare guest bills, process payments, and issue receipts.

Maintain accurate guest records and update information in the hotel management system (PMS).

Handle key cards and guest room assignments according to hotel procedures.

Coordinate with other departments to meet guest requirements.

Maintain the cleanliness and professional appearance of the front desk.

Follow hotel policies, security procedures, and guest privacy standards.

Promote hotel facilities and additional services when appropriate.

Required Skills and Qualifications

Good communication and interpersonal skills.

Pleasant personality and professional grooming.

Basic computer knowledge and familiarity with hotel PMS software.

Good customer service and problem-solving skills.

Basic knowledge of billing, payments, and reservations.

Ability to handle guest complaints calmly.

Teamwork, time management, and attention to detail.

Previous hotel experience is preferred, but freshers may also apply.

Key Responsibilities

Ensure smooth guest arrivals and departures.

Maintain accurate reservations and guest records.

Provide prompt and courteous guest service.

Coordinate effectively with housekeeping and other hotel departments.

Maintain guest satisfaction and follow hotel service standards.

Key Performance Standards

Guest satisfaction and positive feedback.

Accuracy of check-in, check-out, and billing.

Efficient handling of reservations and guest requests.

Professional communication and grooming.

Compliance with hotel policies and procedures.

Pay

₹15,000.00 - ₹22,000.00 per month

Benefits

Food provided

Provident Fund

Work Location

In person