CRM (Customer Relation Management)

Enbio Green Solutions Pvt. Ltd. · Faridabad

Pay₹15,000–20,000a month, as listed

WhereFaridabadHaryana

TypeFull time

Posted24 Oct9 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list58 named

Customer follow-upsData quality checksCustomer records maintenanceCustomer analytics reportsCustomer communicationCustomer complaint handlingPeriodic MIS report preparationConfidential information handlingOutbound lead nurturingCollaboration with salesSales reportingCustomer relationship buildingEmail communicationSales outreach campaignsCoordination with sales teamsAutomationProcess optimisationClient detail updatesSales analysisConversion rates analysisSales performance reportingLead list managementDashboard creationClient enquiry handlingCustomer satisfaction trackingDashboard creation supportKPI reportingInternal team coordination for query resolutionCross-departmental liaisonClient relationship developmentManagement information reporting for salesClient data maintenance in CRMLead conversionLead management systemsRecords managementContinuous improvementLead nurturingData quality monitoringConfidential record keepingClient servicesEmail campaign managementSales management systems proficiencyCustomer loyaltyClient retention strategyCRM system proficiencyCustomer satisfaction improvementCollaboration with the marketing departmentData cleansing in CRMInternal team coordination for issue resolutionSales follow-upTeam coordinationCross-functional communicationOperational performance reportingSales data trackingCustomer account updatingAnalyticsMobile marketingCustomer data entry

About this job

Manage and maintain customer information, leads, and sales records in the CRM system.

Update customer databases regularly and ensure data accuracy.

Track leads, follow up with prospects, and coordinate with the sales team to improve conversion rates.

Manage customer queries, feedback, complaints, and follow-ups.

Execute CRM campaigns through email, SMS, WhatsApp, or other customer communication channels, as applicable.

Monitor customer engagement, repeat purchases, and satisfaction levels.

Generate daily, weekly, and monthly CRM reports and performance dashboards.

Coordinate with sales, marketing, and customer support teams to improve customer experience.

Identify opportunities to improve customer retention.

Ensure customer data confidentiality and compliance with company policies.

Support CRM process improvements, automation, and performance analysis.

Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person

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