Flight Support Executive

Flight Support Executive

Company

EaseMyTrip

Location

Sector 63, Noida, Uttar Pradesh

Employment Type

Full-time

Working Days

6 Days a Week (1 Rotational Week Off)

About EaseMyTrip

EaseMyTrip began its journey in 2008 as a B2B2C travel platform, enabling travel agents to book domestic airline tickets efficiently. In 2011, the company expanded into the B2C segment, serving the growing travel needs of India's middle-class population. Today, EaseMyTrip is one of India's leading online travel companies, committed to delivering seamless travel experiences.

Job Summary

We are looking for enthusiastic and customer-focused Flight Support Executives to join our Customer Support team. In this role, you will assist customers with travel-related queries, provide timely resolutions, and ensure a high-quality customer experience through voice, email, and chat support.

Key Responsibilities

Handle customer queries through voice calls, email, and chat.

Deliver prompt and effective resolutions while ensuring first-contact resolution whenever possible.

Understand customer requirements and provide accurate travel-related assistance.

Communicate professionally and courteously with customers.

Demonstrate empathy and actively listen to customer concerns.

Maintain accurate customer records and update case details in the system.

Provide exceptional customer service while adhering to company quality standards.

Eligibility & Requirements

Freshers are welcome to apply.

Excellent verbal and written communication skills.

Knowledge of domestic and international travel processes is preferred.

Positive attitude, enthusiasm, and willingness to learn.

Ability to work in a fast-paced customer support environment.

What We Offer

Opportunity to work with one of India's leading online travel companies.

Comprehensive training and learning opportunities.

Career growth in the travel and customer service industry.

Dynamic and collaborative work environment.

Work Location

H-173, Sector 63 Road, H Block, Sector 63, Noida, Uttar Pradesh – 201309.

How to Apply

Interested candidates can share their resume directly at mansi.agrawal@easemytrip.com.

Pay

₹10,000.00 - ₹20,000.00 per month

Benefits

Provident Fund

Work Location

In person