Customer Support Intern

Position

Customer Support Intern

Department

Customer Support / Client Relations

Experience

Fresher / Internship

Job Type

Full-Time Internship

Location

Noida

About the Role

We are looking for a friendly, proactive, and customer-focused Customer Support Intern to assist with customer enquiries, manage follow-ups, resolve basic issues, and ensure a positive customer experience. This role is ideal for freshers who want to develop communication, customer relationship management, and professional skills.

Key Responsibilities

Handle customer enquiries through phone calls, WhatsApp, email, and other communication channels.

Respond to customer questions professionally and promptly.

Follow up with customers regarding enquiries, appointments, services, and project updates.

Maintain customer information, enquiry records, and follow-up reports.

Coordinate with the sales, design, and operations teams to address customer concerns.

Provide accurate information about company services, processes, and policies.

Escalate complex complaints or unresolved issues to the concerned team.

Collect customer feedback and help improve customer satisfaction.

Maintain professional communication and ensure timely responses.

Assist with daily customer support activities and administrative tasks.

Required Skills

Good verbal and written communication skills.

Basic knowledge of MS Office, Google Sheets, and email.

Familiarity with WhatsApp and telephone-based customer communication.

Positive attitude, patience, and willingness to learn.

Good organisational and follow-up skills.

Ability to work collaboratively with different teams.

Eligibility Criteria

12th pass or graduate; freshers are welcome.

Students and recent graduates may apply.

Basic computer knowledge is preferred.

Prior customer support experience is not mandatory.

What We Offer

Practical, hands-on customer support experience.

Training in customer communication and CRM processes.

Professional development and learning opportunities.

Certificate of internship, subject to company policy.

Opportunity for a full-time role based on performance and business requirements.

Pay

₹8,000.00 - ₹20,000.00 per month

Work Location

In person