Customer Support Representative

Role

Consultant / Sr. Consultant – Customer Support (International Non-Voice)

Location

Electronic City, Phase 1, Bangalore (Strictly Work from Office)

Shift Timings

US Rotational shifts (including night shifts)

Perks

Two-way cab facility and provided meal

Key Responsibilities

Handle customer queries and requests through email, chat, and other written communication channels.

Process customer information, applications, and transactions accurately.

Perform data entry, document verification, and back-office tasks.

Maintain proper records and update information in internal systems.

Follow standard operating procedures (SOPs) and company policies.

Ensure accuracy, quality, and timely completion of assigned tasks.

Meet daily productivity, quality, and turnaround time (TAT) targets.

Identify and escalate complex issues to the appropriate team.

Maintain confidentiality of customer and company information.

Required Skills

Good written communication skills in English.

Basic computer knowledge and typing proficiency.

Knowledge of MS Office, email, and internet applications.

Good attention to detail and problem-solving skills.

Ability to multitask and manage time effectively.

Willingness to work in rotational shifts, if required.

Ability to work independently and as part of a team.

Good written communication skills in English.

Basic computer knowledge and typing proficiency.

Knowledge of MS Office, email, and internet applications.

Good attention to detail and problem-solving skills.

Ability to multitask and manage time effectively.

Willingness to work in rotational shifts, if required.

Ability to work independently and as part of a team.

Yashita R

Talent Acquisition

Pay

₹16,000.00 - ₹30,000.00 per month

Benefits

Food provided

Paid sick time

Provident Fund

Work Location

In person