wellness studio manager

Job Title

Wellness Studio Manager

Pay

₹30,000 – ₹40,000 per month

Job Location

Delhi NCR

Job Description

Roles and Responsibilities

Oversee the daily operations of a wellness studio that provides clients with services such as massages, facials, manicures, pedicures, and other wellness and beauty treatments.

Ensure a satisfying experience for visitors while managing all staff and activities of the facility.

Handle daily responsibilities, including human resources, office procedures, marketing, ordering supplies and materials, housekeeping, staff training, and complaint resolution.

Create a motivating environment of sincerity, warmth, and positivity for staff and guests.

Demonstrate an exceptional level of professionalism for staff to emulate.

Effectively administer and monitor staff scheduling procedures.

Manage inventory effectively.

Implement clearly established opening and closing procedures.

Ensure stock and cash items are kept safely under lock and key.

Attend management meetings and communicate all relevant information throughout the wellness studio.

Hold regular staff meetings to keep employees updated on all aspects of the studio's operations.

Anticipate, identify, and ensure customer needs are met in the best possible way.

Monitor customer satisfaction through surveys, focus groups, and feedback forms.

Develop and deliver competitive, value-added services to customers.

Guide staff to become caring problem-solvers who are cooperative, accommodating, and fair.

Maintain a professional attitude and demonstrate the ability to handle difficult situations.

Maintain professional front-desk procedures for customer bookings and guest handling.

Develop and implement effective programs to retain existing customers and grow the customer base.

Establish and maintain clear guidelines for handling customer complaints and service recovery.

Experience Requirements

2–6 years of experience in the wellness, retail, hospitality, or hotel industry.

Candidates with relevant wellness studio experience will be preferred.

Management experience of 2 years is preferred.

Sales experience of 2 years is preferred.

Education

Bachelor's degree preferred.

Language Requirements

English proficiency is required.

Working Hours and Schedule

Job type

Full-time.

Working hours

11:00 AM to 9:00 PM

Salary and Benefits

Monthly salary

₹30,000 – ₹40,000.

Provident Fund (PF).

Website

www.aromathai.net

Contact

9667414464

For any queries regarding the position, please feel free to contact us.

Pay

₹30,000.00 - ₹40,000.00 per month

Benefits

Provident Fund

Work Location

In person