E-commerce Operations Manager

Kivoq International Private Limited is an innovative tech accessories brand based in Bengaluru, India. Established to meet the demands of modern tech consumers, the company designs, manufactures, and distributes premium electronic accessories. Kivoq specialized in high-quality peripherals tailored for premium device ecosystems, focusing heavily on products compatible with Apple iPhone, iPad, and MacBook models. our mission is to To deliver exceptionally engineered, durable, and highly functional tech accessories that blend seamlessly into the user’s daily digital lifestyle.

Location

BANGALORE

Employment

Full-time

Preferred Experience

3–5 years in e-commerce operations, including hands-on experience managing a brand webstore and Amazon Seller Central.

Role Purpose

Manage KIVOQ’s daily online operations across its official webstore, e-commerce marketplaces, and quick-commerce platforms. Ensure accurate product listings, a seamless buying experience, timely order fulfilment, responsive customer service, and reliable sales and payment reporting.

Key Responsibilities

KIVOQ Webstore Management

• Maintain product listings, images, descriptions, specifications, prices, stock availability, and offers.
• Organise products into clear categories and display compatibility, colour, size, and model options accurately.
• Regularly check the mobile shopping experience, cart, checkout, address entry, shipping charges, and payment confirmation.
• Coordinate with the website developer to resolve errors and improve the buying process.
• Keep delivery timelines, warranty details, and return policies clearly visible.

Order Processing & Delivery

• Monitor incoming orders and verify payment and customer delivery details.
• Coordinate invoicing, picking, packing, and dispatch with accounts and warehouse teams.
• Generate shipping labels and arrange courier pickups through the company’s shipping platform.
• Share tracking updates and follow up on delayed, failed, or undelivered shipments.
• Handle cancellations, exchanges, returns, and refunds according to approved company policies.

Amazon Store Operations

• Manage Amazon Seller Central and maintain accurate listings, variations, pricing, and inventory.
• Ensure the intended KIVOQ product range is available across both channels, subject to stock and channel plans.
• Coordinate fulfilment through the company’s applicable Amazon fulfilment model.
• Monitor account health, listing issues, customer enquiries, returns, and claims.
• Review Amazon fees and settlement reports with accounts and follow up on discrepancies.

Inventory & Product Coordination

• Maintain SKU-level stock visibility across the webstore, Amazon, and warehouse.
• Reconcile stock regularly and prevent overselling.
• Flag low-stock products, slow-moving inventory, and listing discrepancies.
• Maintain a master product sheet covering SKU codes, specifications, compatibility, prices, and listing status.

Campaign & Sales Support

• Coordinate with the digital marketing agency for Meta and Google campaigns.
• Ensure advertised products, combo offers, coupon codes, prices, and landing pages are correct and ready before campaigns start.
• Check that stock is available for promoted products.
• Monitor campaign-driven orders, checkout issues, and abandoned carts.
• Coordinate tracking issues with the agency and website developer.

Customer Service

• Respond to customer enquiries through the company’s designated email, phone, and WhatsApp channels.
• Guide customers on product selection, device compatibility, order status, and returns.
• Track recurring complaints and recommend improvements to products, listings, or service.

Reporting & Payment Reconciliation

• Submit a daily report covering sales, orders, pending dispatches, delivery issues, returns, and customer complaints.
• Submit a weekly report covering channel performance, best-selling products, stock gaps, and operational improvements.
• Reconcile payment gateway receipts, refunds, and Amazon settlements with accounts.

Required Skills & Experience

• Hands-on experience with Amazon Seller Central.
• Experience managing Shopify, WooCommerce, or the platform used by KIVOQ.
• Working knowledge of payment gateways, shipping platforms, order processing, and returns.
• Strong Excel or Google Sheets skills.
• Clear written and spoken communication.
• Ability to coordinate with warehouse, accounts, developers, designers, and marketing agencies.
• Consumer electronics or mobile accessories experience preferred.

Key Performance Indicators

• Orders dispatched within agreed timelines.
• Accurate product listings and stock availability.
• Timely customer responses and complaint resolution.
• Low avoidable cancellations and fulfilment errors.
• Healthy Amazon account performance.
• Timely payment and settlement reconciliation.
• Improvement in conversion rate and profitable online sales, jointly with the marketing team.

First 30 Days

• Audit the webstore and Amazon listings.
• Correct priority product, pricing, stock, and checkout issues.
• Establish an order-to-delivery workflow with clear responsibilities.
• Set up daily reporting and a customer issue tracker.
• Test the complete purchase journey, including payment, dispatch, delivery updates, and refund handling.

Pay

₹12,000.00 - ₹50,000.00 per month

Work Location

In person