Application Support with Observability

Job Summary

We are looking for an experienced Application Support & Observability Engineer with strong expertise in L2 Application Support, Linux, SQL, ITIL processes, and shell scripting. The candidate should have hands-on experience with monitoring and observability tools, production troubleshooting, deployment activities, and job scheduling. Banking domain experience is mandatory.

Primary Skills

L2 Application Support / Production Support

Linux Administration and Troubleshooting

SQL

ITIL Processes and Incident Management

Shell Scripting and Automation

Observability and Monitoring Tools: Grafana, Datadog, Prometheus, Control-M

Production Troubleshooting and Root Cause Analysis

Deployment Support and Job Scheduling

Middleware Technologies

Apache, Tomcat

Job Responsibilities

Provide L2 application and production support for banking applications.

Monitor application performance, system health, and production environments using observability tools.

Troubleshoot application, Linux, database, and production-related issues and ensure timely resolution.

Perform log analysis, incident investigation, and root cause analysis.

Work with monitoring tools such as Grafana, Datadog, Prometheus, and Control-M to identify and resolve issues.

Execute deployment activities and support release management.

Monitor and manage scheduled jobs and batch processes using job scheduling tools.

Develop and maintain shell scripts to automate routine operational tasks.

Support middleware technologies such as Apache and Tomcat.

Follow ITIL processes for incident, problem, and change management.

Coordinate with application, infrastructure, and development teams to maintain system availability and stability.

Ensure adherence to SLAs and provide effective communication during production incidents.

Required Skills

5–6 years of relevant experience in Application Support and Observability.

Strong hands-on experience in L2 Production Support.

Good knowledge of Linux, SQL, ITIL, and Shell Scripting.

Experience with one or more monitoring tools such as Grafana, Datadog, Prometheus, or Control-M.

Experience in troubleshooting, deployment support, and job scheduling.

Knowledge of Apache and Tomcat middleware.

Banking domain experience is mandatory.

Excellent verbal and written communication skills.