Assistant Branch Manager-Inbound_BRANCH BANKING_0466_6427_1014859

Assistant Branch Manager-Inbound_BRANCH BANKING_0466_6427_1014859

Ambikapur, Chhattisgarh, India

JOB DESCRIPTION

Assistant Branch Manager - Inbound (Branch Banking Service) | Kotak Mahindra Bank - Job Description

Role Purpose

The Assistant Branch Manager - Inbound is responsible for managing day-to-day branch operations, ensuring regulatory compliance, delivering excellent customer service, and supporting overall branch efficiency. [role.com], [in.linkedin.com]

Key Responsibilities

Oversee daily branch operations and ensure smooth functioning. [role.com], [in.linkedin.com]

Ensure compliance with bank policies, RBI guidelines, audit requirements, AML, and KYC norms. [role.com]

Authorize and verify customer transaction requests processed by branch staff. [role.com]

Monitor branch lobby management and customer queues to enhance service quality. [role.com]

Handle cash operations, foreign exchange (FX), and related banking services within approved limits. [role.com]

Resolve customer complaints and ensure timely closure within defined TATs. [role.com]

Ensure accurate account-opening documentation and compliance checks before submission. [role.com]

Support branch business goals through customer engagement and relationship management. [in.linkedin.com]

Preferred Skills

Banking operations knowledge

Customer service excellence

Team handling and leadership

Audit & compliance management

KYC/AML understanding

Communication and problem-solving skills

Operational risk management [role.com], [apna.co]

Eligibility

Graduate in any discipline (Banking/Finance preferred).

Experience in branch banking operations, customer service, or retail banking.

Knowledge of banking regulations and processes

RESPONSIBILITIES

Oversee day-to-day branch operations, ensuring smooth and efficient functioning.

Ensure strict adherence to bank policies, audit standards, and regulatory requirements.

Authorize and verify system inputs for customer transactions and service requests done by subordinates.

Manage branch lobby and customer queues to enhance service delivery.

Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.

Address and resolve customer complaints within defined turnaround times (TAT).

Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

APPLY NOW

JOB INFO

Job Identification

271768

Job Category

Consumer Bank

Posting Date

10/23/2026, 03:53 PM

Apply Before

11/23/2026, 03:53 PM

Degree Level

Bachelor's Degree

Job Schedule

Full time

Locations

Plot No. 3311/3 & 3312/3,, Ambikapur, Chhattisgarh, 497001, IN

Legend

© MapTiler © OpenStreetMap contributors | © Oracle CorporationTermsLegal Notices

Use control and scroll to zoom the map

Plot No. 3311/3 & 3312/3,, Ambikapur, Chhattisgarh, 497001, IN

Copy to Clipboard

SEE MORE JOBS