Guest Relations Manager
Role details
Courtyard by Marriott Hyderabad is hiring for Guest Relations Manager in Hyderabad. Manage guest interactions, handle feedback and promote a high standard of service throughout the hotel.
Key responsibilities
Oversee guest feedback and coordinate appropriate service recovery.
Support VIP arrivals, special requests and guest engagement.
Collaborate with front office, housekeeping and F&B on individual guest needs.
Identify recurring service issues and recommend improvements.
Relevant skills and experience
Guest relations and professional communication.
Empathy, service recovery skills and cross-department teamwork.
Work location
Courtyard by Marriott Hyderabad
1-3-1024, Lower Tank Bund Rd, Bhagyalaxmi Nagar, Kavadiguda, Hyderabad, Telangana 500080
About the hotel
Courtyard by Marriott Hyderabad is a hotel in the Marriott portfolio on Lower Tank Bund Road, near Hussain Sagar Lake in central Hyderabad. Serving business and leisure travellers, the property combines contemporary accommodation with restaurants, events facilities and guest-focused hotel services.
Its rooms and suites are designed for comfort and convenience. Refreshed Business Deluxe Rooms feature contemporary interiors, wooden flooring and smart in-room amenities. The hotel also provides front desk and concierge services, housekeeping, in-room dining and other support for guests throughout their stay.
Dining venues include MoMo Café, serving international cuisine for breakfast, lunch, dinner and Sunday brunch, and Vayu, featuring regional Indian food and a contemporary beverage offering. For meetings and events, Marriott describes 19 versatile venues, alongside a skywalk connection to the adjacent Hyderabad Marriott Hotel & Convention Centre.
Guests can also access an outdoor swimming pool, a fitness centre and Quoros Spa. Delivering these services requires coordination across front office, reservations, guest relations, culinary, food and beverage, housekeeping, engineering and other hotel teams.
The Guest Relations Manager helps shape guest interactions and service recovery, working closely with reception, food and beverage and housekeeping teams.
Learn more about the property and its facilities on the official Marriott hotel website.
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