Customer Service Executive

Job description

We are looking for a qualified Customer Support Executive to display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring with the team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Roles \& Responsibilities

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Planning the training and standardization of service delivery.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.

Skills Required

• Excellent interpersonal and written and oral communication skills.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Fluent in English, Hindi and Local Language
• Educational Qualification: Any Graduation

Experience

Min 1-3 years

Job Types

Full-time, Permanent, Fresher

Benefits

• Health insurance
• Leave encashment
• Provident Fund

Schedule

• Day shift

Language

• English (Required)
• Hindi (Required)

Work Location

In person

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location

In person