Customer Care Executive

Job Description (JD) – Customer Support Executive

Company: Amasis india pvt ltd

Roles and Responsibilities

• Provide customer support through live chat and email and voice process.

• Greet customers and respond to inquiries professionally.

• Assist customers with electrical and electronic product selection, features, and compatibility.

• Support order placement, order tracking, cancellations, returns, and exchanges.

• Assist with account creation, password resets, and account updates.

• Resolve customer complaints and escalate complex issues to senior agents.

• Follow up with customers, collect feedback, and improve customer satisfaction.

• Maintain customer interaction records and prepare performance reports.

• Meet productivity, quality, and response-time targets.

• Collaborate with the team to ensure excellent customer service.

Key Skills

• Good written and verbal communication skills.

• Customer-focused attitude and problem-solving ability.

• Basic knowledge of electrical and electronic products.

• Ability to multitask and manage time effectively.

• Teamwork and professional email/chat etiquette.

Dear Candidates,

Fill the below mentioned link for your interview confirmation.

https://forms.gle/XmYAV6ZnAkCFYFWEA

Pay

From ₹10,000.00 per month

Work Location

In person