Receptionist / Front Office Executive

Responsibilities – FOE (Front Office Executive) Welcome and greet clients professionally, ensuring a warm and premium customer experience. Manage front desk operations, including patient registration, appointments, walk-ins, and follow-up scheduling. Handle incoming calls, WhatsApp enquiries, and online leads promptly and professionally. Explain available hair and skin treatments, services, packages, and ongoing offers to prospective clients. Coordinate consultations between clients and doctors or therapists, ensuring smooth patient flow. Maintain accurate client records, treatment histories, appointment logs, and daily enquiry registers. Follow up with leads and existing clients to encourage consultation bookings, treatment continuity, and repeat visits. Assist in converting enquiries into appointments and contribute towards clinic sales and revenue targets. Manage billing, payment collection, receipts, and basic daily cash records. Coordinate with doctors, therapists, and other staff to ensure efficient clinic operations. Maintain the cleanliness, organisation, and professional appearance of the reception area. Address client queries and concerns courteously while maintaining confidentiality of personal and medical information. Inform clients about pre-treatment and post-treatment instructions as directed by the doctor. Prepare daily reports on appointments, enquiries, conversions, collections, and follow-ups. Ensure adherence to clinic protocols, hygiene standards, and customer service guidelines. Key Skills Required: Excellent communication and interpersonal skills. Professional grooming and a customer-centric attitude. Basic computer knowledge and proficiency in MS Office or clinic management software. Good organisational, multitasking, and follow-up skills. Sales-oriented mindset with the ability to handle client enquiries and achieve targets. Prior experience in a dermatology, cosmetology, hair transplant, or aesthetic clinic is preferred.