System Administrator

Job Description – OSS Technician Level 3 Position OSS Technician – Level 3 Experience 5–6 years Job Type Full-Time Role Overview We are looking for an experienced OSS Technician – Level 3 to provide advanced technical support for computer hardware, software, operating systems, and server environments. The successful candidate will apply acquired technical knowledge and company policies and procedures to a broad range of technical tasks. The role requires strong troubleshooting capabilities, hands-on experience across multiple OEM platforms, and the ability to independently resolve complex technical issues. Key Responsibilities • Provide Level 3 technical support for computer hardware, software, operating systems, and server environments. • Diagnose, troubleshoot, and resolve complex hardware and software issues. • Apply advanced technical knowledge to a wide range of desktop, laptop, printer, and server-related tasks. • Install, configure, maintain, and troubleshoot IT hardware and software. • Provide technical support for server operating systems and related infrastructure as required. • Perform advanced hardware diagnostics, component replacement, and system maintenance. • Troubleshoot OEM-specific hardware and peripheral issues. • Support multiple OEM platforms, including Dell, HP, Lenovo, Lexmark, IBM, and other assigned technologies. • Analyze recurring or complex technical issues and implement appropriate resolutions. • Escalate issues to specialist or engineering teams when required and provide detailed technical information. • Maintain accurate documentation of incidents, troubleshooting activities, resolutions, and technical changes. • Work with service desk, infrastructure, and other technical teams to ensure timely resolution of incidents. • Follow established company policies, procedures, security requirements, and technical standards. • Ensure all assigned activities are completed within agreed service levels and client requirements. Required Qualifications • 5–6 years of relevant IT technical support experience. • Technical college degree in Computer Science or a related field, or equivalent practical experience. • Strong hands-on experience supporting computer hardware, software, operating systems, and servers. • Advanced troubleshooting and problem-solving capabilities. • Experience working with multiple OEM hardware platforms. • Ability to independently manage complex technical tasks and incidents. • Strong customer-service and communication skills. Required Certifications Candidates should possess: • A+ Certification • Server+ Certification • Multiple OEM Certifications • At least 2 Server-related certifications Relevant OEM certifications may include: • Dell Desktop / Laptop • HP Desktop / Laptop / Printer • Lenovo Desktop / Laptop • Lexmark Printer • IBM Printer • Server-related certifications Server Operating System Certifications Relevant server operating system certifications may be required depending on the assignment, including: • Microsoft MCP / MCSE or equivalent • Unix / Linux Server certifications • Apple Server certifications • Other relevant Server OS certifications based on the client environment Language Requirements • Local language: Native speaking capability or a minimum B2 proficiency in the local language spoken in the country of assignment. • Additional language proficiency may be required depending on the assignment and client requirements. • Where specified in the client contract, English proficiency at B2 level or above may be required. • Where English proficiency is contractually required, the vendor must provide appropriate evidence of the candidate's language proficiency. Key Technical Skills • Advanced desktop and laptop troubleshooting • Server hardware troubleshooting • Server operating system support • Hardware diagnostics and component replacement • Operating system installation and configuration • Software installation and troubleshooting • Printer and peripheral support • OEM hardware support • Server administration and troubleshooting • Incident and problem management • Root-cause analysis • Technical documentation • End-user and technical support • Escalation and resolution management Candidate Profile The ideal candidate will be an experienced and technically strong IT support professional with 5–6 years of hands-on experience in hardware, software, operating system, and server support. The candidate should be capable of working independently on complex technical issues, supporting multiple OEM technologies, and providing advanced troubleshooting across desktop, laptop, printer, and server environments. Strong communication skills, customer focus, and the ability to work within defined processes and service levels are essen