Customer Support Executive

We are looking for a Customer Support Executive with excellent communication skills, a pleasant and confident voice, and strong convincing and customer-handling abilities. The ideal candidate should be comfortable speaking with customers, understanding their requirements, confidently explaining products and solutions, and guiding them toward the right outcome. Key Responsibilities

• Handle customer queries primarily through phone calls, along with WhatsApp/chat and email.
• Manage inbound and outbound calls and communicate with customers in a polite, warm, confident, and professional manner.
• Have the ability to convince and persuade customers effectively, especially when assisting with purchases, abandoned checkouts, delivery issues, or other order-related concerns.
• Follow up on abandoned checkouts and proactively speak with customers to understand their concerns and help them complete their orders.
• Handle order tracking, returns, exchanges, cancellations, and delivery-related issues.
• Monitor RTO (Return to Origin) orders, contact customers when required, and coordinate with courier partners to reduce avoidable RTOs.
• Use basic computer skills to search, identify, and retrieve relevant customer/order/product information and clearly communicate the required information to customers.
• Maintain accurate customer records, call logs, follow-up details, and reports.
• Coordinate with the E-commerce, Warehouse, and Logistics teams to resolve customer issues efficiently.
• Follow up on pending issues and ensure timely resolution and closure.
• Deliver a consistently positive customer experience while maintaining professionalism and patience. Most Important Requirements
• Pleasant, sweet, and confident voice with clear pronunciation.
• Excellent convincing and persuasion skills — the ability to influence customers positively and confidently.
• Strong verbal communication and customer-handling skills.
• Confidence in speaking with customers over the phone.
• Good listening skills and the ability to understand customer requirements quickly.
• Basic computer skills and the ability to find relevant information quickly and share it accurately with customers.
• Ability to handle multiple calls, follow-ups, and customer issues efficiently.
• Basic knowledge of e-commerce and order management is preferred.
• Prior experience in customer support, telecalling, e-commerce, or sales is an advantage.
• Freshers may be considered if they have excellent communication, confidence, and convincing ability.