B2C Operations Executive

Company: LoadMee Logistics Pvt. Ltd. Department: B2C Operations Location: Indore Experience: 1–3 Years (Preferred) Job Summary: Manage daily B2C operations by ensuring pilot availability, trip acceptance, vehicle utilization, and smooth delivery execution. Key Responsibilities: - Monitor daily online pilots and vehicle availability across categories. - Coordinate with pilots for trip acceptance, pickup, and delivery. - Follow up on missed, rejected, and unaccepted trips. - Improve vehicle utilization and pilot engagement. - Resolve operational issues and escalate technical concerns. - Maintain regular coordination with pilots and the internal operations team. - Track pilot performance and maintain daily operational MIS. Key Performance Indicators (KPIs) - Daily online pilot count and online hours. - Trip acceptance and completion rates. - Vehicle utilization and productivity. - Pilot retention and inactivity monitoring. - Timely and accurate daily reporting. Required Skills - Graduate or undergraduate with relevant experience. - Experience in logistics, fleet management, or delivery operations preferred. - Basic knowledge of Excel, Google Sheets, and mobile applications. - Good communication, coordination, and problem-solving skills. - Target-oriented approach and ability to manage daily operations. Expected Outcome Improved vehicle availability, higher trip acceptance, better vehicle utilization, and smooth B2C operational execution.