Technical Support Executive

Roles and Responsibilities :- Handle customer queries and technical issues via voice (inbound/outbound) professionally and efficiently. Provide technical support and troubleshoot issues related to software, hardware, or network connectivity. Record customer interactions accurately and follow up for issue resolution. Meet defined metrics such as call quality, response time, and customer satisfaction. Escalate complex issues to higher-level technical teams as required. Required Skills :- Excellent communication skills (English – verbal and written). Strong problem-solving and analytical ability. Basic understanding of computer systems, operating systems, and networking concepts. Ability to handle high-pressure situations with patience and professionalism. Flexible to work in rotational shifts and weekends