Project & Creative Operations Lead

About TripleDart

TripleDart Digital is an AI-native, full-funnel growth agency built for B2B SaaS. We run paid media, ABM, SEO/GEO, creative, web/CRO and RevOps for 100+ SaaS brands scaling from $5M to $100M+ ARR across the US, Europe and APAC. Clients measure us on qualified pipeline and revenue influenced, and we hold Google Premier, HubSpot Platinum and LinkedIn Corporate Partner status.

Our paid media and ABM programs generate a steady stream of creative work — ad concepts, static and video assets, landing pages, ABM personalization, reporting dashboards. Delivering that at scale, to a US client's expectations, is an operations problem. This role owns it.

Role Summary

You are accountable for the entire paid media and creative operations layer: intake, scoping, scheduling, capacity, SLAs, QC and delivery across the portfolio. Account managers own the client relationship and strategy; you own that what we committed gets built correctly and ships on time.

This is a run-the-system-and-make-it-better role. You've managed delivery at scale before, you know what a healthy ClickUp board looks like, and you don't wait for a miss to find out a process is broken.

What you'll own

Project management across the portfolio

Own intake to delivery for every paid media, ABM and creative request across ~15 accounts: scoping, briefs, estimates, scheduling, dependencies and sign-off.

Run the weekly delivery rhythm — sprint planning, daily stand-ups with pods and creative, and a Friday portfolio review of what shipped, what slipped and why.

Maintain a single, current view of every account's open work, due dates and blockers that an account manager or founder can read in 30 seconds.

SLAs and quality control

Define and enforce SLAs by deliverable type (ad copy, statics, video, landing pages, dashboards, campaign builds) and report adherence weekly.

Build and run the QC layer: checklists, review gates and sign-off before anything reaches a client. Brand, copy, spec, tracking and link checks are non-negotiable.

Track rework and client-reported misses as a defect rate, root-cause them and close the loop with the function that caused them.

Creative operations

Own the creative pipeline end to end: briefing standards, asset specs per channel (Google, LinkedIn, Meta, Reddit, CTV), versioning, approvals and asset handoff to paid media.

Balance load across copy, design, video and web/dev; forecast creative demand from the media plan and staff or reprioritise ahead of the crunch.

Maintain the creative library, naming conventions and templates so nothing ships off-brand or off-spec.

Capacity planning and ClickUp hygiene

ClickUp is the source of truth and you keep it that way: every task scoped, owned, estimated, dated and in the right status. No work outside the system.

Run capacity planning per pod and per function against the retainer scope; flag over-servicing and under-utilisation to leadership monthly.

Own time-tracking discipline and the utilisation and SLA dashboards leadership uses to run the BU.

Client communication

Be the delivery voice on client accounts alongside the account manager: status updates, timelines, revision rounds and expectation-setting on what ships when.

Handle client-facing delivery escalations directly and proactively — before the client raises them.

Cross-functional problem solving

Sit between account management, paid media pods, copy, design, dev and analytics. When something is stuck, you unblock it, and you fix the process so it doesn't stick again.

Document and improve SOPs for recurring work; bring AI and automation (ClickUp automations, n8n, Claude) into intake, QC and reporting to cut manual effort.

How success is measured

Delivery is under control when the client never has to ask where something is.

KPI

Target

What it measures

On-time delivery

95%+ of deliverables shipped by committed date

Scheduling and dependency control across the portfolio

SLA adherence

95%+ by deliverable type, reported weekly

Turnaround commitments kept per account

QC pass rate

98%+ first-pass; zero client-reported brand, spec or tracking errors

Quality gates working before work reaches the client

Rework rate

Under 10% of creative deliverables needing a second revision round

Briefing quality and QC discipline

ClickUp hygiene

100% of active work scoped, owned, estimated and dated; weekly audit score

The system reflects reality

Capacity utilisation

Pods and creative functions within 90–95% planned utilisation; over-servicing flagged monthly

Retainer scope matched to effort

Client delivery satisfaction

• 5+ / 5 on delivery and communication in QBR feedback

Clients trust the process, not just the people

Process improvement

At least one SOP or automation shipped per month with measured time saved

The system gets better, not just maintained

Targets are reviewed quarterly with the Head of Paid Media and feed the BU's business review.

Who you are

Non-negotiables

5–8 years in project, delivery or operations management, with at least 3 years running delivery at scale — 10+ concurrent client accounts or 50+ live deliverables a month — at a marketing agency, creative studio or SaaS marketing team.

A recognized PM certification: PMP, PRINCE2, CAPM, CSM/PSM or equivalent. Google Project Management or ClickUp certifications are a plus on top, not a substitute.

Expert in ClickUp or an equivalent (Asana, Monday, Jira) — you've designed the workspace, the custom fields, the automations and the dashboards, not just used them.

Hands-on experience running creative operations: briefing, asset specs across paid channels, review and approval cycles, and managing designers, copywriters and video editors' load.

Working knowledge of paid media and ABM delivery — what a campaign build, a landing page or a reporting dashboard needs before it can ship — enough to QC it and estimate it.

Accountability as a reflex. You have owned delivery outcomes personally, carried the miss