Patient Relationship Manager

The Patient Relationship Executive (PRE) will serve as a dedicated point of contact for patients undergoing IVF treatment. The role focuses on patient engagement, financial counselling, follow-ups, and coordination with medical teams to ensure a seamless and supportive patient journey from initial consultation to treatment completion.

Patient Interaction & Counselling

Guide and counsel patients on treatment plans, with a primary focus on financial aspects as advised by the consulting doctor.

Clearly explain the cost structure involved throughout the IVF treatment journey.

Ensure proper documentation of financial counselling, including obtaining signed acknowledgements from patients.

Patient Relationship Management

Act as a single point of contact for patients recommended for IVF treatment.

Support patients across the entire lifecycle—from initial counselling to treatment initiation and completion.

Build trust and maintain strong patient relationships through continuous engagement.

Follow-ups & Appointment Management

Ensure timely and consistent follow-ups with patients to encourage continuity of care.

Schedule appointments and provide reminders at least one day prior to patient visits.

Track and update patient visit status regularly.

Documentation & Reporting

Maintain accurate and up-to-date records of patient consultations, counselling sessions, and treatment decisions.

Record patient feedback and follow-up outcomes systematically.

Prepare periodic reports on patient engagement and follow-up status.

Coordination & Communication

Work closely with doctors and internal teams to ensure effective patient handholding and engagement.

Provide regular updates to manager & senior Doctor on patient progress and follow-up status

Patient Engagement & Outreach

Inform patients about ongoing offers, promotions, or new initiatives introduced by the organization.

Organize and coordinate patient

support group meetings or engagement sessions when required.

1–5 years of clinical or patient-facing experience

Prior experience in healthcare, IVF, or patient counselling roles is preferred

Familiarity with patient management systems and CRM tools is an advantage

Address - Ground Floor, B-2/1, 100 Feet Road, North, Chhajjupur, Shahdara, New Delhi, Delhi 110032

Pay

₹30,000.00 - ₹40,000.00 per month

Work Location

In person