Director of Aesthetic Consultations and Sales

COSME WELLNESS · Gurugram

Senior

Pay₹30,000–50,000a month, as listed

WhereGurugramHaryana

TypeFull time

Posted25 OctToday, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list106 named

Performance management goal settingLoyalty programme promotionBusiness development managementSales objection handlingLead generation from existing customersStaff supervisionAdd-on service promotionPeriodic MIS report preparationInbound salesAfter-sales serviceTeam goal settingConversion rate optimisation analysisTeam member evaluationPerformance coachingPricing strategiesSales activity reviewSales reportingCustomer relationship buildingExecutive communicationData analysis reportingRevenue optimisation strategyOperations managementInbound customer enquiry call handlingTeaching salesLoyalty marketingSales pipeline improvement strategyPhone communicationSales workflow optimisationCustomer appointment bookingConversion rates analysisSales pipeline reportingB2CSales referralsMentoring junior staffSales performance reportingClient enquiry handlingCustomer satisfaction trackingIn-person customer serviceKPI reportingProcess improvementSales trainingEscalation managementCross-departmental liaisonPerformance evaluation feedbackRevenue analysisClient relationship developmentManagement information reporting for salesSales forecast reportingSales team managementTrend analysisLead conversionIncentive programme developmentTeam developmentLead management systemsBusiness developmentAcquisition strategySales performance monitoringCross-sell strategy executionAchieving service-level targetsSales forecastingMembership salesLead nurturingSales growth strategyLoyalty programmesStrategic promotionsClient servicesSales coachingSales training deliverySales goal settingMentoringTarget settingChurn preventionHigh-end salesCustomer loyaltyStakeholder reportingClient retention strategyService level managementEmployee performance appraisalsSales strategyExecutive summary reportingOverseeing goal setting and alignmentKPI settingCRM system proficiencyClient referralsClient communication skillsCollaboration with the marketing departmentSales funnel conversion analysisSuggestive sellingEscalation handlingLeadershipSales activity reportingData-driven performance managementSales pipeline monitoringSales follow-upClient liaisonAdd-on salesAfter-sales follow-upKPI analysisSales appointment settingOperational performance reportingService level agreement managementProgress trackingReferral-based sellingSenior leadershipSales data trackingClient interaction via phone calls

About this job

Job Title: Sales Head / Head of Sales & Business Development
Department: Sales & Client Relations
Reports To: Managing Director / Chief Executive Officer
Location: [Gurugram/Dlf Phase 1]
Employment Type: Full-Time

Position Summary

We are seeking a dynamic, results-driven Sales Head to lead the sales and client acquisition operations for our premier aesthetics clinic. In this role, you will be responsible for driving revenue growth, optimizing the end-to-end client journey, managing incoming leads, and leading a team of aesthetic counselors and sales representatives. The ideal candidate has a strong background in high-end medical aesthetics, luxury wellness, or premium retail services, with a proven track record of converting high-intent leads into loyal, long-term clients.

Key Responsibilities1. Lead Management & Conversion Optimization

Oversee the entire lead lifecycle—from initial inquiry (digital, phone, walk-in) to consultation, booking, and post-treatment follow-up.

Implement and manage a robust CRM system to track lead status, conversion rates, response times, and follow-up pipelines.

Establish strict Service Level Agreements (SLAs) for lead response times to maximize conversion rates from digital marketing campaigns.

Analyze lead drop-off points and implement corrective strategies to improve overall conversion efficiency.

Team Leadership & Coaching

Lead, mentor, and manage a team of aesthetic counselors, sales executives, and front-desk coordinators.

Conduct regular training sessions on consultative selling, handling objections, luxury service standards, and deep knowledge of aesthetic treatments (e.g., injectables, skin lasers, body contouring, anti-aging therapies).

Set individual and team Key Performance Indicators (KPIs), conduct performance reviews, and implement incentive structures to motivate the sales team.

Revenue Growth & Strategy

Develop and execute comprehensive monthly, quarterly, and annual sales strategies to achieve and exceed revenue targets.

Drive upselling and cross-selling initiatives, encouraging clients to adopt holistic treatment plans and package memberships.

Collaborate with the Marketing department to align lead generation campaigns with sales capacity, quality requirements, and promotional calendars.

Client Experience & Retention

Act as an escalation point for VIP clients and high-value consultations, ensuring an exceptional, white-glove client experience.

Monitor client satisfaction, retention metrics, and repeat booking rates.

Design and promote loyalty programs, referral incentives, and retention packages to maximize Customer Lifetime Value (LTV).

Reporting & Analytics

Prepare detailed weekly and monthly sales reports, tracking conversion metrics, cost per acquisition (CPA), average ticket size, and revenue by treatment category.

Present sales forecasts and market trends to senior management to guide strategic pricing and service expansions

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits

Cell phone reimbursement

Flexible schedule

Internet reimbursement

Leave encashment

Work Location: In person

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