Assistant Manager - Quality Analyst

EXL · Chennai

PayPay not listed

WhereChennaiTamil Nadu

TypeFull time

Posted25 Oct3 days ago, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

About this job

Description Review the work performed by AR Analyst team and document any quality issues. Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality. Participate in developing process documentation. Provide feedback and work with the training team to provide remedial training. Always be at the forefront of ethical behavior and never be a bystander. Responsibilities JOB RESPONSIBILITIES: Review the work performed by AR Analyst team and do…

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