Community Manager

Job description

We are looking for energetic, empathetic, and people-oriented individuals to join our team

of concierge care. In this role, you will own the patient’s journey outside the clinical

environment and ensure a seamless, warm, and efficient experience from entry to exit. If

you enjoy interacting with people, thrive in high-energy environments, and are comfortable

using technology, we would love to meet you.

Key Responsibilities

Patient Journey Ownership

• Manage and support the entire patient journey
• Ensure adherence to appointment schedules with the goal of zero wait time.
• Engage and assist patients both within and outside the hospital premises
• Ensure the patient has an efficient and seamless experience at the hospital

Coordination & Communication

• Act as the liaison between patients, care counsellors, and vitals nurses.
• Coordinate with multiple internal teams to ensure seamless OPD floor operations.
• Provide real-time updates, support, and guidance to patients and their families.

Operational Excellence

• Work collaboratively with the team to maintain efficiency and service standards.
• Support daily operational tasks to ensure the OPD floor is well-managed, safe, and

service-oriented.

Desired Qualities

• Strong empathy and interpersonal skills
• High energy, positive attitude, and excellent communication
• Ability to speak English, Kannada, and Hindi proficiently. Any other languages over

and above the listed ones are welcome.

• Comfortable using technology and digital tools
• Naturally people-friendly and approachable
• Ability to adapt as the team evolves

Work Expectations

• Minimum 9-hour shifts
• Variable shift timings
• 6-day work week with rotational Sunday working
• Role requires considerable standing (not a desk-based job)
• Probation: 1 month (mandatory)

Preferred Backgrounds

Candidates with prior experience in

• Hospitality: Hotels, salons, airports, restaurants, cafés
• Healthcare: Hospitals, clinics, skin/derma clinics
• Events & Services: Concierge, guest relations, customer-facing roles
• Any similar people-driven, service-oriented environment

Benefits

Paid sick time

Provident Fund

Work Location

In person

Pay

₹25,000.00 - ₹35,000.00 per month

Work Location

In person