General Manager & Head -Nursing Services

Nursing Governance & Professional Practice

Establish and enforce nursing policies, SOPs, clinical protocols, and scope of practice.

Ensure uniform standards of nursing care across all clinical areas.

Uphold ethical practice, professional conduct, and accountability within nursing services.

Nursing Service Delivery (24×7 Operations)

Own day-to-day and round-the-clock nursing operations for OPD, IPD, ICU, OT, ER, daycare chemo/infusion, BMT, dialysis, and specialty areas.

Ensure safe handovers, escalation protocols, and continuity of care.

Conduct regular leadership rounds and unit reviews; remove blockers that affect bedside care.

• Nursing Practice Standards & Clinical Protocol Execution

Establish and enforce nursing practice standards, SOPs, and checklists for

Medication administration, chemo safety, transfusion, line care.

Wound/pressure injury prevention, falls prevention, pain assessment.

Documentation standards and patient monitoring.

Ensure nursing compliance is measurable through audits and direct observation.

Staffing, Skill Mix & Workforce Control

Build and manage staffing plans: sanctioned strength, skill-mix, float pool, backups, and surge planning.

Own roster governance

leave planning, night duty distribution, overtime control, agency use control.

Monitor and correct staffing risks in high-acuity areas (ICU, OT, BMT, dialysis, ER).

• Recruitment, Onboarding, Probation Readiness & Retention

Drive end-to-end nursing hiring with HR: role specs, interview panels, selection standards.

Ensure structured onboarding

orientation, competency validation, unit posting, buddy system.

Set “go/no-go” readiness criteria before independent duty.

Training, Competency & Clinical Capability Building

Own nursing training calendar and competency program

ICU competencies (ventilator care, vasoactive drugs, bundles).

OT competencies (scrub/circulation, counts, asepsis).

Oncology competencies (chemo handling, extravasation, central lines, neutropenic care).

BMT & isolation nursing, dialysis care, transfusion monitoring.

Maintain competency matrices, periodic assessments, and remediation plans.

• Nursing Indicators & Quality / Patient Safety Leadership

Own nursing-sensitive indicators and improvement actions

Falls, pressure injuries, medication errors, infiltration/extravasation.

Catheter/line-associated events, documentation errors, missed care.

Lead or co-lead RCA for nursing-related incidents; implement CAPA and verify effectiveness.

• Infection Prevention & Compliance (Nursing Execution Owner)

Own bedside compliance for infection prevention practices

Hand hygiene, PPE, isolation, cleaning practices at point-of-care.

Device care bundles (CLABSI/CAUTI/VAP), environmental discipline.

Coordinate with Infection Control team for audits, outbreak response, and corrective actions.

OT & ICU Nursing Management

Ensure OT staffing, readiness, sterile discipline, instrument counts, recovery staffing and escalation.

Ensure OT nursing checklist compliance and coordination with CSSD and anesthesia.

Ensure ICU staffing, skill validation, escalation discipline, critical medication safety, and documentation reliability.

Ensure compliance with ICU nursing bundles and monitoring standards.

Patient Experience & Family Communication

Ensure nursing communication standards with patients and families are consistent and empathetic.

Address nursing-related grievances, delays, behaviour concerns; close the loop with documented actions.

Drive service recovery standards and bedside etiquette.

Supplies, Consumables & Equipment Readiness

Ensure nursing stations/units have critical supplies (IV sets, PPE, infusion disposables, dressing kits).

Work with stores/biomed for equipment readiness: pumps, monitors, syringe pumps, crash carts.

Ensure crash cart governance, expiry checks, and shift-wise checks.

Discipline, Conduct & Performance Management

Set expectations and enforce discipline: punctuality, uniform, documentation, patient safety behaviours.

Run structured performance reviews for nursing supervisors/managers; identify training vs. discipline issues.

Address non-performance and misconduct with HR-supported corrective actions.

Coordination with Allied & Support Services

Ensure coordination with physiotherapy, nutrition, psycho-oncology, speech/swallow, audiology, dental.

Work with housekeeping, security, linen, biomedical waste teams to maintain bedside safety and hygiene.

Governance, Reporting & Management Communication

Present regular nursing dashboards to leadership

Staffing, overtime, attrition, training completion.

Quality indicators, incidents, infection compliance, patient feedback.

Lead nursing leadership meetings; ensure action tracking and closure.

Work Location

In person