Process Developer (Banking Operations)

Key Responsibilities

Handle inbound international calls related to card transactions, fraud, scams, and account security.

Identify suspicious transactions and potential fraudulent activities.

Follow banking procedures for customer verification and fraud prevention.

Assist customers and take appropriate action to protect their accounts.

Maintain accurate records of customer interactions.

Handle customer information confidentially.

Escalate complex cases to the relevant teams.

Meet quality, productivity, and customer service targets.

Required Skills & Qualifications

Graduation is mandatory.

Minimum 12 months of work experience.

International voice process experience is mandatory.

Domestic voice process experience alone is not acceptable.

Excellent communication and customer service skills.

Strong problem-solving and analytical abilities.

Banking or fraud detection experience is preferred.

Comfortable working in ANZ shifts starting at 3:00 AM onwards.

Willingness to work from the office in Gurugram.

Previous organization PF registration is mandatory.

Key Skills

International Voice Process | Banking Operations | Customer Service | Fraud Detection | Scam Detection | Card Protection | Communication Skills