Offshore Account Manager | India |Bangalore

Job description

Photon Infotech P Ltd is looking for Account Management to join our dynamic team and embark on a rewarding career journey

You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of exceptional products or services

Your role is crucial in driving customer satisfaction, retention, and business growth

Responsibilities

Client Relationship Management:Build and maintain strong relationships with assigned clients

Act as the main point of contact and establish trust to understand their business goals and challenges

Needs Assessment

Conduct thorough needs assessments to understand client requirements, preferences, and expectations

Identify opportunities for upselling or cross-selling based on client needs

Account Planning

Develop account plans outlining strategies for client retention and growth

Collaborate with internal teams to align products or services with client objectives

Product/Service Presentation

Present and demonstrate products or services to clients, highlighting key features and benefits

Provide training and support to clients as needed

Issue Resolution

Address and resolve client concerns, issues, or escalations in a timely and effective manner

Collaborate with internal teams to ensure client satisfaction

Sales Growth

Identify opportunities for business expansion within existing accounts

Work closely with the sales team to explore new revenue streams

Contract Renewals

Manage contract renewals and negotiate terms to ensure continued partnership

Monitor contract compliance and address any discrepancies

Reporting and Analytics

Prepare regular reports on account status, revenue, and performance metrics

Utilize analytics to identify trends and opportunities for improvement

Customer Feedback

Gather and analyze customer feedback to improve products or services

Implement changes based on client input to enhance customer satisfaction

Role

Other

Industry Type

IT Services & Consulting

Department

Other

Employment Type

Full Time, Permanent

Role Category

Other

Education

UG

Any Graduate

PG

Any Postgraduate

Key Skills

Client satisfaction

SalesClient relationship management

Business expansion

Product service

Customer satisfaction

Issue resolution

Account management

Analytics

Account planning

Originally posted on Himalayas