CMI Leader for FD Offer

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CMI Leader for FD Offer

Bangalore, Karnataka, India

Bangalore, India

Customer Satisfaction and Quality

104022

Onsite

Job Description

Description - External

Requisition Title

Customer Major Issue Leader, LV Final Distribution Products

Location

Bangalore, India

Role Type

Global Role

Department

Power Products – Customer Satisfaction & Quality

You are a passionate customer oriented person with a strong background and technical experience integrating low voltage applications and digital communication, willing to work in a fast pace, energizing and exposed environment. Your knowledge of Power Products is very appreciated, as well as your ability to manage demanding customer and large scale quality crisis, such as product recalls.

Your role will be articulated around 3 dimensions

Customer Major Issue resolution leader

Customer complex Issue/cases resolution

Main quality contact point for LV Final distribution products like – MCB, RCCB, RCBO, Distribution boards

You are required to be

Subject matter expert on MCB, RCCB, RCBO & distribution boards

Shall have good knowledge of IEC/IS standards related to the offer products like IEC 60898, IEC 61439.

Lead the Customer Major Issues linked to the scope of offers.

Eliminate dissatisfaction by ensuring customer issue are well managed and ultimately prevented

Ensure a reliable process is operating to solve customer complaints fast and effectively

Escalate customer issues to the right organization whenever needed and supports collaborative resolutions in the customer’s best interest

Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them

Collaborate with other organizations in order to contain, correct and prevent problems affecting customers.

Lead execution of containment actions for known problems.

As CMI leader, you will often interact with customers. Your role will be to demonstrate Schneider Electric's values and build trust over time, transforming difficult situations in opportunities.

Resolution of Critical Issues in CMI and BRE: Resolve at least 90% of critical issues related to CMI and BRE within a 30-day timeframe. Track and report the percentage of issues resolved on a monthly basis. Collaborate with cross-functional teams to identify and address issues effectively. Achieve resolution rate consistently over the next quarter.

• Demonstrating Leadership in I2P Domain : Lead three training sessions on I2P best practices for team members within the next six months. Gather feedback from at least 80% of participants to assess understanding and application of I2P concepts, utilize existing resources and knowledge to facilitate sessions. Complete all sessions by the end of the second quarter.
• Effective Warm Loop to Cold Loop Transition: Develop a transition framework that successfully shifts 75% of warm loop processes to cold loop within six months. Monitor the transition process and report the percentage of successful shifts monthly.

Ranges in scope

Mainly Low voltage products like MCB, RCCB, RCBO, Distribution boards

What qualifications will make you successful for this role?

Qualifications - Internal

Technical back ground in Electromechanical domain

Good business understanding, experience as a Business developer or customer project manager is appreciated

Customer oriented,

Problem solving expert (8D, 5Why, QRQC)

Face paced, agile and flexible, Eager to work under heavy pressure and exposure

Team player, able to implement and animate SIM type of interaction

Experts and key stakeholders networking

Collaborative and open behavior within a dynamic, large, multicultural environment.

Fluent++ in English, preferable to have a second international language.

Qualifications - External

Overall 15 years and minimum 5 years of relevant experience is required

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our