Station Head – Courier & Logistics Operations

Station Head – Courier \& Logistics Operations

Company

Professional Couriers Network Limited (PCNL)

Location

Mayapuri, New Delhi

Job Type

Full-time, On-site

Job Description

PCNL is looking for an experienced Station Head to manage day-to-day courier operations at its Delhi station. The candidate will be responsible for operational efficiency, shipment movement, team management, customer satisfaction, business growth and cost control.

Key Responsibilities

• Manage daily courier operations, including booking, pickup, sorting, dispatch and delivery.
• Ensure timely shipment movement and delivery while minimising pending consignments.
• Supervise station employees, delivery staff and operational teams.
• Coordinate with branches, hubs, customers and business associates.
• Monitor operational performance, productivity and service quality.
• Handle customer complaints and ensure timely resolution.
• Coordinate with the sales team to acquire new customers and increase revenue.
• Control operational expenses and minimise shipment loss and damage.
• Prepare daily and monthly MIS reports and monitor performance against targets.
• Ensure compliance with company policies and standard operating procedures.

Requirements

• Graduate in any discipline.
• 5–8 years of experience in courier, logistics or transportation operations.
• Previous experience managing a courier station, branch, centre or hub is preferred.
• Strong leadership, team management and problem-solving skills.
• Good knowledge of shipment tracking, dispatch and last-mile delivery operations.
• Proficiency in Hindi and working knowledge of English.
• Basic computer skills and experience preparing operational reports.

Salary

As per company norms and experience.

Candidates with proven experience in courier and logistics operations and the ability to manage station performance independently are encouraged to apply.

Pay

₹50,000.00 - ₹80,000.00 per month

Benefits

• Cell phone reimbursement
• Leave encashment
• Paid time off
• Provident Fund

Work Location

In person