Head - Gold Loan & Individual Loan (with Collateral)

Job Title

Head – Gold Loan \& Individual Loan (With Collateral)

Department

Business Development / Credit \& Operations

Industry

Microfinance / NBFC

Reporting To

Chief Executive Officer / General Manager

Location

Head Office / As Assigned by Management

Job Purpose

To lead and manage the Gold Loan and Individual Loan (With Collateral) business by developing lending products, expanding the loan portfolio, ensuring proper collateral valuation and documentation, maintaining credit quality, and achieving business growth in accordance with company policies, applicable RBI regulations, and statutory requirements.

• Key ResponsibilitiesA. Business Development \& Portfolio Management
• Develop and implement business strategies for Gold Loans and Individual Loans secured by collateral.
• Identify potential customers, markets, and business opportunities to expand the loan portfolio.
• Establish business targets for loan disbursement, portfolio growth, revenue, and branch productivity.
• Monitor branch-wise and region-wise business performance and ensure achievement of assigned targets.
• Develop suitable loan products, pricing strategies, and customer acquisition plans in consultation with Management.
• Build relationships with customers, business partners, and other relevant stakeholders.

B. Gold Loan Operations

• Establish and implement procedures for gold appraisal, purity testing, weight verification, and valuation.
• Ensure appropriate verification of gold ornaments and identification of counterfeit or adulterated gold.
• Monitor loan-to-value (LTV) ratios, eligible loan amounts, interest rates, and repayment schedules in accordance with applicable regulatory requirements and company policy.
• Ensure safe custody, secure storage, insurance, and proper documentation of pledged gold.
• Implement controls for gold packet sealing, tagging, inventory management, periodic verification, and reconciliation.
• Monitor overdue accounts and coordinate recovery, customer communication, and auction procedures wherever legally permissible and applicable.
• Ensure that gold loan transactions are supported by proper customer KYC, appraisal records, loan agreements, and other mandatory documents.

C. Individual Loan with Collateral

• Develop and manage individual lending products secured by acceptable collateral, including property or other eligible assets, subject to company policy and applicable law.
• Assess the customer's repayment capacity, income, existing liabilities, credit history, and financial stability.
• Oversee collateral ownership verification, legal scrutiny, valuation, and enforceability of security.
• Ensure proper due diligence, title verification, encumbrance checks, and legal documentation for secured loans.
• Establish appropriate credit appraisal and underwriting procedures to minimize credit risk.
• Ensure that loan disbursement is made only after completion of the prescribed credit approval and collateral documentation process.
• Monitor loan utilization, repayment performance, and portfolio quality throughout the loan lifecycle.

D. Credit Risk \& Portfolio Quality

• Establish and monitor credit assessment, risk grading, eligibility criteria, and approval processes.
• Review portfolio indicators such as collection efficiency, overdue accounts, PAR, NPA, and credit losses.
• Identify early warning signals and take preventive measures to reduce defaults and delinquencies.
• Review high-value, exceptional, and policy-deviation cases and submit recommendations to the competent authority.
• Ensure independent collateral valuation and appropriate checks against overvaluation, fraud, and multiple pledging.
• Recommend corrective actions for branches or regions showing weak portfolio performance.

E. Collections \& Recovery Management

• Develop effective collection and recovery strategies for Gold Loans and Individual Loans.
• Monitor repayment performance, overdue accounts, and delinquency trends.
• Coordinate with branch teams to strengthen customer follow-up and timely collection.
• Review recovery performance and initiate appropriate corrective measures for overdue and stressed accounts.
• Ensure all recovery practices are lawful, ethical, customer-sensitive, and compliant with applicable regulatory requirements.
• Monitor the settlement, release, and return of collateral after full repayment, subject to applicable procedures.

F. Compliance, Audit \& Internal Controls

• Ensure compliance with applicable RBI directions, KYC/AML requirements, and other statutory and regulatory obligations.
• Establish internal controls for loan origination, appraisal, sanction, disbursement, collateral custody, and release.
• Coordinate with Internal Audit, Risk, Compliance, Finance, and Operations teams.
• Conduct periodic reviews of branch-level gold stock, collateral records, loan files, and operational processes.
• Ensure timely closure of audit observations and implementation of corrective actions.
• Maintain proper records, reports, registers, and documentation for regulatory and management review.

G. Team Leadership \& Training

• Lead and supervise Gold Loan and Individual Loan business teams across branches and regions.
• Recruit, train, and develop employees involved in sourcing, credit appraisal, gold valuation, operations, and collections.
• Establish performance standards and review individual and team productivity.
• Conduct periodic training on product features, appraisal standards, credit risk, compliance, fraud prevention, and customer service.
• Promote accountability, operational discipline, and ethical business practices.

H. MIS \& Management Reporting

• Prepare periodic business performance reports covering disbursement, outstanding portfolio, collections, overdue loans, profitability, and risk indicators.
• Submit monthly reports on branch-wise and product-wise performance to Management.
• Analyze business trends, portfolio quality, operating c