Gold Purchase - Sales Operations Executive/ Freshers

Here is the updated job requirement with Madurai location hiring Any Degree as a mandatory qualification.

WritingJob Opening

Telecaller , Appointment Coordination \& Sales Operations

Company

VMG Jewellery Private Limited

Job Location

Madurai, Tamil Nadu

Job Type

Full-time

Work Mode

Work from Office

About VMG Jewellery Private Limited

VMG Jewellery Private Limited is a gold-buying service provider offering customers a convenient and transparent way to sell their gold for instant cash.

Our Locations

Madurai \| Coimbatore \| Trichy \| Dindigul

Job Summary

We are looking for confident, customer-friendly, and target-oriented Telecallers to manage leads received through our CRM system, schedule appointments with gold appraisers, coordinate customer visits, support sales closures, and manage daily financial settlement records.

The candidate will handle the complete customer journey, from the first call to appointment booking, transaction follow-up, sales closure, and CRM updates.

Key Responsibilities1. Lead Calling \& Follow-up

• Call leads received through the company CRM.
• Understand customer requirements and explain the gold-selling process.
• Follow up with interested customers to convert leads into appointments and sales.
• Maintain professional communication and build customer trust.

Appointment Booking \& Appraiser Coordination

• Schedule appointments with gold appraisers based on customer location, availability, and convenience.
• Explain appointment procedures, location, timing, and required documents to customers.
• Share complete customer details and appropriate instructions with the appraiser.
• Confirm appointments and coordinate rescheduling when required.
• Track appointment status and follow up on missed appointments.

Sales Closure \& CRM Management

• Coordinate with customers and appraisers to track appointment outcomes.
• Follow up on pending leads and help convert enquiries into completed transactions.
• Update CRM records accurately, including calls, appointments, follow-ups, sales status, and reasons for non-conversion.
• Ensure all leads are tracked until closure.
• Achieve assigned sales and conversion targets.

Daily Financial Settlement

• Maintain records of completed transactions and related financial details.
• Coordinate with appraisers, branch staff, and the accounts team for daily settlement.
• Verify transaction entries, payment details, and supporting documents.
• Track pending settlements and report discrepancies.
• Complete daily settlement reports and reconciliation records within the prescribed timelines.

Daily Reporting

• Prepare reports on leads received, calls completed, appointments booked, customer visits, and sales closed.
• Monitor lead conversion and appointment performance.
• Escalate customer concerns and operational or financial discrepancies to the reporting manager.

Mandatory Qualifications \& Skills

• Educational Qualification: 12th Pass or Any Degree is mandatory.
• Good verbal communication skills in Tamil.
• Telugu and English communication skills are an added advantage.
• Basic computer knowledge and familiarity with CRM software and MS Excel.
• Strong customer-handling, follow-up, and coordination skills.
• Ability to manage sales targets and multiple appointments.
• Good numerical accuracy and attention to detail.
• Trustworthy, responsible, organized, and customer-focused.

Experience: Freshers may apply. Experience in telecalling, CRM management, sales coordination, jewellery, gold buying, or financial operations is preferred.

Salary \& Benefits

• Salary: As per company policy and experience.
• Performance-based incentives.
• Training and development support.
• Career growth opportunities.
• Other benefits as per company policy.

How to Apply

Interested candidates can share their updated resume with 8056 205 305 / sellgold@vmggoldbuyer.com

Company

VMG Jewellery Private Limited

Position

Telecaller – CRM, Appointment Coordination \& Sales Operations

Location

Madurai, Tamil Nadu

Work Mode

Work from Office

Join VMG Jewellery Private Limited and help customers experience a smooth, transparent, and reliable gold-selling process.

Pay

₹12,000.00 - ₹20,000.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Leave encashment

Work Location

In person