Front office supervisor

We are looking for a professional, guest-oriented, and well-organized Front Office Supervisor to oversee daily front office operations, supervise front desk staff, and ensure exceptional guest satisfaction. The ideal candidate should have excellent communication, leadership, and problem-solving skills, along with a strong understanding of hotel front office procedures.

Key Responsibilities

• Supervise daily front office operations, including guest check-in and check-out.

• Ensure a warm welcome and professional service for all guests.

• Handle guest inquiries, complaints, and special requests promptly and efficiently.

• Coordinate with housekeeping, food and beverage, reservations, and other departments.

• Monitor room availability, reservations, room allocations, and guest records.

• Ensure accurate billing, cashiering, and shift closing procedures.

• Guide, train, and motivate front office team members.

• Maintain high standards of guest service, grooming, and professional conduct.

• Prepare shift reports and ensure proper handover between shifts.

• Assist in improving guest satisfaction, service quality, and operational efficiency.

Qualifications \& Requirements

• Diploma or degree in Hotel Management, Hospitality, or a related field.

• Minimum 2–3 years of experience in hotel front office operations, preferably with supervisory experience.

• Good communication skills in English and Malayalam; Hindi is an added advantage.

• Knowledge of hotel Property Management Systems (PMS), reservations, and billing procedures.

• Strong leadership, interpersonal, and customer service skills.

• Ability to handle guest complaints professionally and work under pressure.

• Willingness to work in rotational shifts, including weekends and holidays.

What We Offer

• Competitive salary based on experience and skills.

• A professional and supportive working environment.

• Opportunities for career growth and development.

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

• Flexible schedule
• Food provided
• Provident Fund

Work Location

In person