Telecalling Team Leader - Malayalam

We are looking for an experienced Malayalam speaking Team Leader to manage and guide a team of Recovery Collection Executives, achieve collection targets, monitor performance, and ensure adherence to collection policies and procedures. ROLES AND RESPONSIBILITIES: Lead, motivate, and manage a team of Recovery Collection Executives. Drive daily, weekly, and monthly collection targets. Monitor team productivity, call quality, PTP commitments, and recovery performance. Handle escalated customer calls and resolve collection-related issues. Track overdue payments, DPD buckets, and delinquent accounts. Prepare daily MIS reports and performance updates. Conduct regular team briefings, performance reviews, and coaching sessions. Ensure compliance with company policies and ethical collection practices. Required Skills: Strong team management and leadership skills. Hands-on experience in Recovery Collections / Tele Collections / Debt Collections. Good communication, negotiation, and problem-solving skills. Knowledge of PTP tracking, DPD, bucket calling, and recovery targets. Proficiency in MS Excel and MIS reporting. Ability to manage team performance and achieve business targets. Eligibility: 6 Months+ experience of team handling experience preferred. Prior experience in BPO recovery collections is mandatory. Candidates with banking, NBFC, loan recovery, or EMI collections experience are preferred. Able to speak fluent/native Malayalam; Basic Tamil and English Knowledge.