Senior Front Office Executive

Front Office Executive – Job Description

Job Title

Front Office Executive

Department

Administration / Front Office

Reports To

Office Manager / Administrative Manager

Job Summary

A Front Office Executive is responsible for managing the reception area, welcoming visitors, handling inquiries, coordinating communication, and providing administrative support to ensure smooth day-to-day office operations.

Key Responsibilities

Greet and assist visitors, clients, and guests professionally.

Manage incoming and outgoing phone calls, emails, and correspondence.

Maintain visitor records and issue visitor passes when required.

Schedule appointments, meetings, and conference room bookings.

Handle incoming and outgoing mail, courier services, and deliveries.

Maintain front desk cleanliness and organization.

Provide basic information about the company, products, or services.

Coordinate with different departments to address visitor and employee requests.

Manage office supplies and place orders when necessary.

Maintain records, files, and databases accurately.

Assist with administrative and clerical tasks as assigned.

Handle customer complaints and direct them to the appropriate department.

Required Qualifications

Bachelor's degree or diploma in Business Administration, Hospitality, or a related field.

Proven experience as a Front Office Executive, Receptionist, or similar role (preferred).

Proficiency in MS Office (Word, Excel, Outlook).

Excellent verbal and written communication skills.

Strong organizational and multitasking abilities.

Professional appearance and customer-service orientation.

Key Skills

Communication skills

Customer service skills

Time management

Problem-solving abilities

Interpersonal skills

Attention to detail

Computer proficiency

Professional etiquette

Working Conditions

Office-based environment.

Standard working hours with occasional flexibility as required.

Frequent interaction with customers, visitors, and employees.

Salary Range (Typical)

Salary varies by location, industry, and experience level.

Example: Entry-level Front Office Executives often earn between ₹15,000–₹30,000 per month in many regions of India, while experienced professionals may earn more.

Performance Indicators

Visitor satisfaction levels

Call handling efficiency

Accuracy of records and documentation

Professionalism and customer service quality

Timely completion of administrative tasks

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

Commuter assistance

Flexible schedule

Food provided

Paid time off

Provident Fund

Ability to commute/relocate

Delhi

Reliably commute or planning to relocate before starting work (Required)

Education

Bachelor's (Required)

Experience

Hospitality

3 years (Required)

Language

English, Hindi (Required)

Work Location

In person