Operations Specialist (Voice Process) - Mumbai

What You'll Do

A successful Operations Specialist will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.

Responsibilities

Manage Inbound and Outbound calls for employment, education and other references verifications.

Obtain Verification and references information via phone, fax, mail, etc.

Investigate and confirm reference credibility.

Update reference contact information within database.

Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.

Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)

Coordinate with other departments via phone and email regarding the status of the background check.

Transferring calls to appropriate departments

Update database and complete verification report.

Other duties may be required such as

Setting up client orders

Completing database check

Work allocation duties

Quality checks

What You Will Need to be Successful

Experience doing Inbound calls/transactions is recommended (but not required).

What You May Need to be Successful

Requires excellent command on the English language and can handle conversational interviews.

Proficiency on basic computer applications, e.g. Microsoft office and Web browsers

Must be amenable to work remotely in the Night Shift and/or shifting schedules.

Willing to work on a NIGHT SHIFT schedule

Why Join Us at First Advantage?

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

Employee Impact Groups

FA Cares volunteer opportunities

Mentorship Advantage Program

SOAR, award-winning manager development program

What Are You Waiting For? Apply Today!

You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

We have great people here and are looking for more. Come join us!

We have great people here and are looking for more. Come join us!

Fraud Alert

First Advantage does not charge candidates any fees at any stage of the recruitment process. We will never ask you to make a payment, purchase equipment, transfer money, or provide financial account information to obtain employment. If anyone claiming to represent First Advantage requests payment or other financial information, please treat the communication as suspicious and contact us through this website for verification.

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Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.