Fresher (Customer Support)

Role Summary

The Counter Sales Representative is responsible for assisting walk-in customers at the showroom, understanding their requirements, demonstrating products, closing sales, explaining EMI and finance options, managing sales documentation, and ensuring excellent customer satisfaction while achieving monthly sales targets.

Key Responsibilities

Attend to walk-in customers and recommend suitable products based on their needs.

Demonstrate products and explain features, benefits, warranty, and after-sales service.

Handle customer queries, resolve objections, and convert enquiries into sales.

Process billing, payments, EMI and finance documentation, and extended warranty sales.

Maintain showroom displays, product merchandising, pricing, and stock hygiene.

Update IFB and competitor planograms and monitor competitor sales activities.

Achieve individual and showroom sales targets and promote cross-selling and add-on sales.

Capture customer details and coordinate product installations and complaint resolution.

Record daily sales in the CSR App and participate in sales review meetings.

Follow shift schedules, attendance policies, and showroom discipline.

Eligibility Criteria

Education

Graduate or above; final-year graduation candidates may be considered as exceptions.

Experience

0–4+ years in retail sales, preferably in consumer durables, electronics, or home appliances.

Freshers with excellent communication and customer-handling skills may also apply.

Age

19–30 years.

Gender

Male / Female.

Languages

Fluency in the local language, Hindi, and English.

Required Skills

Excellent communication and interpersonal skills.

Strong customer service and sales-conversion abilities.

Product demonstration and multi-category selling skills.

Basic analytical and computer skills.

Ability to handle high-value transactions and achieve sales targets.

Customer-focused attitude, honesty, energy, and teamwork.

Willingness to stand for extended periods and work rotational shifts, including weekends.

Compensation and Incentives

Fixed CTC based on experience and location.

Fixed monthly variable pay of up to ₹4,000, subject to applicable conditions.

Annual fixed variable component of up to ₹48,000.

Monthly performance incentives starting from ₹11,000 onwards, subject to applicable performance and scheme conditions.

Actual compensation may vary by city, experience, and performance.

Training and Benefits

15-day paid sales and product training programme.

Stipend during training for freshers; regular salary during training for experienced candidates.

Free accommodation and food for outstation employees during training.

ESIC and group medical insurance.

Annual bonus.

Provident Fund (PF) and gratuity, as applicable under company policy and statutory norms.

Term life insurance and personal accident insurance.

Leave encashment, as applicable.

Opportunity to transition to IFB Appliances payroll based on consistent performance.

Pay

₹13,930.00 - ₹17,500.00 per month

Work Location

In person