Client Support Executive

Company Profile

Lexplosion Solutions Private Limited is a leading LegalTech company providing legal risk management solutions in areas of compliance management, audits, contract lifecycle management, litigation management and corporate governance. Headquartered in Kolkata, India, Lexplosion’s vision and goal is to make the law more accessible and inclusive to businesses of all nature, scale and size.

Keeping in mind the growing need for a simple, yet effective solutions for the various legal processes and portfolios, Lexplosion merges disruptive technology with legal domain expertise to create solutions that increase efficiency and reduce costs while containing risk.

What You’ll Do

Interact with clients to understand business requirements, challenges and expectations

Gather, analyse and document requirements clearly

Translate client requirements into actionable inputs for internal and technology teams

Coordinate between clients, product, technology and operations teams

Track project activities, deliverables and timelines

Prepare reports, process documents, presentations and requirement documents

Review data and reports for accuracy, completeness and inconsistencies

Support client onboarding, product demonstrations and user training

Identify process gaps and recommend practical improvements

Follow up with stakeholders and ensure tasks are driven to closure

Must-Have Skills

Strong verbal and written English communication

Good knowledge of MS Excel, PowerPoint and Word

Strong analytical and problem-solving ability

Excellent documentation and presentation skills

Ability to understand business processes and convert them into clear requirements

Strong coordination and stakeholder-management skills

Ability to manage multiple tasks and deadlines

Attention to detail with a structured approach to work

Confidence in interacting with corporate clients

Preferred Skills

Exposure to Business Analysis, Operations, SaaS or client-facing roles

Understanding of requirement gathering and process mapping

Experience preparing MIS reports, trackers or management presentations

Exposure to client onboarding or software training

Basic understanding of technology and SaaS products

Ability to quickly learn new tools and business processes

Qualification

Bachelor’s degree in any relevant discipline.

Fresh graduates with strong analytical, communication and presentation skills are also encouraged to apply.

What You’ll Gain

Direct exposure to corporate clients and senior stakeholders

Experience working with LegalTech and SaaS solutions

Hands-on exposure to business analysis, project coordination and client management

Opportunity to work closely with Product, Technology, Legal and Operations teams

Strong career growth opportunities within the organization

We are looking for candidates who are analytical, organised, articulate and comfortable taking ownership of client requirements from discussion through execution.

Pay

₹400,000.00 - ₹500,000.00 per year

Benefits

Health insurance

Provident Fund

Ability to commute/relocate

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience

Customer relationship management: 2 years (Preferred)

Customer acquisition

2 years (Preferred)

Location

Mumbai, Maharashtra (Preferred)

Willingness to travel

25% (Preferred)

Work Location

In person