Client Services Manager

About Us

Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

The Role

What if your skills mattered more than your job title?

At AMS, we’re building teams that are curious, collaborative, and committed to doing great work. We’re looking for a Client Services Manager who enjoys learning and values teamwork. If you’re good at being responsible for the delivery and operational leadership of Team Leaders / Recruiters & Sourcers for one large regional complex solution or multiple regional teams, and excited to grow in a supportive environment, you might be exactly who we’re looking for.

Key Accountabilities

What you’ll do

Supporting the Senior Manager/Client Services director in driving the achievement of the function’s commercial and people strategy; managing their teams to fulfil all contractually agreed service and quality thresholds. Ensuring that your team have the tools, training, and support that they need to attract, find, and engage great talent. Responsible for ensuring that your team partner with candidates, client recruiters and hiring managers - providing feedback, insight, and advice, delivering an experience that is authentic, engaging, and professional. Working as a trusted partner with Client Services Leadership team, act as the primary point of escalation for any day-to-day operational issues. Responsible for reporting performance and progress of all client accounts in accordance with the agreed governance arrangements.

Execute people strategy across team span focussing on hiring, development,

wellbeing, engagement, and retention.

Leading, coaching, and developing direct reports (Team Leaders) with a clear focus on

tangible outcomes, talent development and provision of destination career pathways.

Team 121's, coaching and development sessions and skip level meetings as appropriate.

Support and where appropriate lead team meetings & engagement activity.

Input into and conduct Talent Review Meetings each Quarter with a focus on talent

development and mobility across broader teams & COE.

Conduct quarterly performance appraisals, mid-year and end of year reviews,

including PDPs.

Skills & Requirements

Delivery Management/Performance, Compliance and Finance

Responsible for scaling up/down the teams to ensure delivery against target and

budget.

Input in to, and action, account budget and reforecast processes to align team

structures and performance outcomes with demand plans and client account strategy.

Responsible for ensuring team understands the account’s commercial model, and

their role in helping achieve its strategic priorities and KPI targets.

Weekly Capacity reviews - workload, risks, challenges, win themes.

Accountable for accurate and timely reporting of operational performance from both

an AMS and client perspective. Adopt all new reporting toolkits to accurately manage

team capacity, workload allocation, funnel metrics and outputs. Weekly review of

performance trends including follow up conversations with DR's and key internal

stakeholders.

Execute and deploy client fulfilment strategy across portfolio.

Work with Team Leaders to ensure that tools and channel strategy supports

achievement of key metrics such as source mix, time to short list etc. and ensure that

all Sourcers are utilising all tools effectively. Review of tool utilisation / channel

utilisation etc. (LinkedIn, Talent Communities, CVDB's etc.)

Drive down non-compliance for client accounts, increasing account revenue and

profitability. Review data integrity across ATS & CRM and ensure that TLs are

conducting QA activity across their teams e.g., Advert management, Screening &

Briefing QA, Mandatory Process / Training.

Excellence in Sourcing - Delivery

Work with AMS peers to understand best practices and opportunity for innovation leveraging experience from other client groups.

Execute & embed Projects / CI / Transformation / Stabilisation as required.

Why AMS?

At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.

We offer

Growth and development focused on your strengths

The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.

A team that values being Passionate, Bold, and Authentic

Supportive communities such as our Employee Resource Groups (ERGs)

Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you

A competitive reward and benefits package* (private medical care, life insurance, etc.)

Flexibility in how and where you work

Hybrid model [when applies - details]

Details may vary slightly depending on your location, local labour law, etc.

[add benefits specific for your region/country, etc.]

Our statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require a